PRO Services Specialist
Floor & Decor · Lakeland, FL · 3 wk ago
OTHR$15.1/hrFull-time
We need to output HTML fragment with sections only if real content. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content.
Given posting includes:
- Base Pay: "This role has a minimum base pay from $15.10 per hour with higher starting pay available based on experience."
- Purpose: description.
- Primary responsibilities: list.
- Minimum Eligibility Requirements: list.
- Essential Job Functions: list.
- Working Conditions (travel & environment): details.
- Store Hours: schedule.
- Pickup Hours: schedule.
- Benefits & Rewards: list.
- EEO boilerplate: remove.
- Also note: "Note: Floor & Decor considers all applicants..." remove.
- Also "This job description does not constitute an employment agreement..." remove.
We need to decide sections.
We have Pay: base pay info.
Schedule: store hours and pickup hours.
Benefits: benefits & rewards.
About the role: purpose description.
Responsibilities: primary responsibilities + essential job functions? Might combine.
Requirements: minimum eligibility requirements.
Qualifications: maybe not separate; but we have "Associate Degree or higher is a plus." etc. Could be part of Requirements.
Skills: maybe communication skills, Salesforce, bilingual.
We need to avoid thin sections. Let's decide:
- About the role: purpose paragraph.
- Responsibilities: combine primary responsibilities and essential job functions into a list.
- Requirements: minimum eligibility requirements.
- Skills: communication, Salesforce, bilingual.
- Benefits: benefits & rewards.
- Pay: base pay.
- Schedule: store hours and pickup hours.
We must not repeat job title heading.
We must not include boilerplate.
We must not include empty sections.
Let's extract content precisely.
Purpose paragraph: "Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities."
Primary responsibilities list: bullet points:
- Understanding trends in the PRO Market
- Collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.
Essential Job Functions list (many). Let's extract each as bullet.
Essential Job Functions:
- Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
- Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
- Collaborate with the Store Team to identify PROs in our Store.
- Maintain extensive knowledge about Floor & Decor products.
- Train and support the Store Team on how to use our selling process.
- Understand our PRO business to educate our PRO customers and expand their participation.
- Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
- Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
- Coordinate and assist with PRO Customers in-store activities.
- Collaborate in all store initiatives.
- Demonstrate ability to make effective program and benefit presentations.
- Must possess excellent customer service skills and be results oriented.
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
- Ability to multi-task, meet deadlines, and work in a fast-paced environment.
- On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
- Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
We can combine primary responsibilities and essential job functions into one list under Responsibilities.
Requirements (Minimum Eligibility Requirements):
- High School diploma or equivalent.
- Associate Degree or higher is a plus.
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
- Strong written and verbal communication skills.
- Experience with Salesforce / CRM software is a plus.
- Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
We could split Requirements (hard requirements) and Skills (plus). But we can keep Requirements as all.
Skills: maybe communication, Salesforce, bilingual.
But we already have those in requirements. To avoid duplication, maybe we keep Requirements as the list, and Skills not needed. However we need to follow instruction: use headings only when posting has real specific content. We can decide to not include Skills if content overlaps.
But we have "Strong written and verbal communication skills." etc. Could be under Skills.
Better: Requirements: education and experience. Skills: communication, Salesforce, bilingual.
Let's parse:
Education/Experience:
- High School diploma or equivalent.
- Associate Degree or higher is a plus.
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
Skills:
- Strong written and verbal communication skills.
- Experience with Salesforce / CRM software is a plus.
- Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
That seems reasonable.
Benefits & Rewards list:
- Bonus opportunities & career advancement opportunities at every level
- Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
- Work-life Balance, Including Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
Pay: base pay.
Schedule: store hours and pickup hours.
We need to output HTML fragment with
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content.
Given posting includes:
- Base Pay: "This role has a minimum base pay from $15.10 per hour with higher starting pay available based on experience."
- Purpose: description.
- Primary responsibilities: list.
- Minimum Eligibility Requirements: list.
- Essential Job Functions: list.
- Working Conditions (travel & environment): details.
- Store Hours: schedule.
- Pickup Hours: schedule.
- Benefits & Rewards: list.
- EEO boilerplate: remove.
- Also note: "Note: Floor & Decor considers all applicants..." remove.
- Also "This job description does not constitute an employment agreement..." remove.
We need to decide sections.
We have Pay: base pay info.
Schedule: store hours and pickup hours.
Benefits: benefits & rewards.
About the role: purpose description.
Responsibilities: primary responsibilities + essential job functions? Might combine.
Requirements: minimum eligibility requirements.
Qualifications: maybe not separate; but we have "Associate Degree or higher is a plus." etc. Could be part of Requirements.
Skills: maybe communication skills, Salesforce, bilingual.
We need to avoid thin sections. Let's decide:
- About the role: purpose paragraph.
- Responsibilities: combine primary responsibilities and essential job functions into a list.
- Requirements: minimum eligibility requirements.
- Skills: communication, Salesforce, bilingual.
- Benefits: benefits & rewards.
- Pay: base pay.
- Schedule: store hours and pickup hours.
We must not repeat job title heading.
We must not include boilerplate.
We must not include empty sections.
Let's extract content precisely.
Purpose paragraph: "Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities."
Primary responsibilities list: bullet points:
- Understanding trends in the PRO Market
- Collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.
Essential Job Functions list (many). Let's extract each as bullet.
Essential Job Functions:
- Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
- Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
- Collaborate with the Store Team to identify PROs in our Store.
- Maintain extensive knowledge about Floor & Decor products.
- Train and support the Store Team on how to use our selling process.
- Understand our PRO business to educate our PRO customers and expand their participation.
- Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
- Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
- Coordinate and assist with PRO Customers in-store activities.
- Collaborate in all store initiatives.
- Demonstrate ability to make effective program and benefit presentations.
- Must possess excellent customer service skills and be results oriented.
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
- Ability to multi-task, meet deadlines, and work in a fast-paced environment.
- On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
- Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
We can combine primary responsibilities and essential job functions into one list under Responsibilities.
Requirements (Minimum Eligibility Requirements):
- High School diploma or equivalent.
- Associate Degree or higher is a plus.
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
- Strong written and verbal communication skills.
- Experience with Salesforce / CRM software is a plus.
- Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
We could split Requirements (hard requirements) and Skills (plus). But we can keep Requirements as all.
Skills: maybe communication, Salesforce, bilingual.
But we already have those in requirements. To avoid duplication, maybe we keep Requirements as the list, and Skills not needed. However we need to follow instruction: use headings only when posting has real specific content. We can decide to not include Skills if content overlaps.
But we have "Strong written and verbal communication skills." etc. Could be under Skills.
Better: Requirements: education and experience. Skills: communication, Salesforce, bilingual.
Let's parse:
Education/Experience:
- High School diploma or equivalent.
- Associate Degree or higher is a plus.
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
Skills:
- Strong written and verbal communication skills.
- Experience with Salesforce / CRM software is a plus.
- Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
That seems reasonable.
Benefits & Rewards list:
- Bonus opportunities & career advancement opportunities at every level
- Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
- Work-life Balance, Including Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
Pay: base pay.
Schedule: store hours and pickup hours.
We need to output HTML fragment with headings and - for lists,
for prose.
We must not include any markdown fences.
Let's craft.
Structure:
About the role
Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.
Responsibilities
- Understanding trends in the PRO Market
- Collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers
- Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers
- Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations
- Collaborate with the Store Team to identify PROs in our Store
- Maintain extensive knowledge about Floor & Decor products
- Train and support the Store Team on how to use our selling process
- Understand our PRO business to educate our PRO customers and expand their participation
- Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP
- Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card
- Coordinate and assist with PRO Customers in-store activities
- Collaborate in all store initiatives
- Demonstrate ability to make effective program and benefit presentations
- Must possess excellent customer service skills and be results oriented
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures
- Ability to multi-task, meet deadlines, and work in a fast-paced environment
- On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities
- Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives
Requirements
- High School diploma or equivalent
- Associate Degree or higher is a plus
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation
Skills
- Strong written and verbal communication skills
- Experience with Salesforce / CRM software is a plus
- Bilingual in Spanish or the most dominant language in the Store trade-area is a plus
Benefits
- Bonus opportunities & career advancement opportunities at every level
- Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
- Work-life Balance, Including Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
Pay
This role has a minimum base pay from $15.10 per hour with higher starting pay available based on experience.
Schedule
Store Hours: Monday - Friday 7:00 AM - 8:00 PM; Saturday 8:00 AM - 7:00 PM; Sunday 10:00 AM - 6:00 PM. Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM; Saturday 8:00 AM - 7:00 PM; Sunday 10:00 AM - 6:00 PM.
We should ensure no duplicate content. Also we omitted Working Conditions (travel & environment) which includes travel up to 20%, warehouse environment, medium work etc. That is substantive; we should include a section maybe "Working Conditions". The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It lists examples but not exhaustive; we can add other headings if content exists. However they gave a list of possible headings; we can use those. Working Conditions not in list but could be under Responsibilities? Might be better to include as a separate section maybe "Working Conditions". But they said "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. So we can add Working Conditions if needed.
We have travel up to 20%, warehouse environment, medium work, noise level, physical demands. That's substantive.
Let's add a section "Working Conditions".
We'll extract:
- This position is hourly, knowing it may include hours which could exceed eight hours in a day.
- May require travel up to 20%.
- While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles.
- The noise level in the work environment is typically moderate to noisy.
- Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- The employee is often required to use their hands and fingers, to handle or feel.
- The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
We'll put as list.
Now we need to ensure we didn't include any boilerplate like EEO, note about accommodations, etc. We removed those.
Check for any duplicated lines: we have not repeated
- for lists,
for prose. We must not include any markdown fences. Let's craft. Structure:
About the role
Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.
Responsibilities
- Understanding trends in the PRO Market
- Collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers
- Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers
- Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations
- Collaborate with the Store Team to identify PROs in our Store
- Maintain extensive knowledge about Floor & Decor products
- Train and support the Store Team on how to use our selling process
- Understand our PRO business to educate our PRO customers and expand their participation
- Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP
- Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card
- Coordinate and assist with PRO Customers in-store activities
- Collaborate in all store initiatives
- Demonstrate ability to make effective program and benefit presentations
- Must possess excellent customer service skills and be results oriented
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures
- Ability to multi-task, meet deadlines, and work in a fast-paced environment
- On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities
- Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives
Requirements
- High School diploma or equivalent
- Associate Degree or higher is a plus
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation
Skills
- Strong written and verbal communication skills
- Experience with Salesforce / CRM software is a plus
- Bilingual in Spanish or the most dominant language in the Store trade-area is a plus
Benefits
- Bonus opportunities & career advancement opportunities at every level
- Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
- Work-life Balance, Including Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
Pay
This role has a minimum base pay from $15.10 per hour with higher starting pay available based on experience.
Schedule
Store Hours: Monday - Friday 7:00 AM - 8:00 PM; Saturday 8:00 AM - 7:00 PM; Sunday 10:00 AM - 6:00 PM. Pickup Hours: Monday - Friday 7:00 AM - 7:00 PM; Saturday 8:00 AM - 7:00 PM; Sunday 10:00 AM - 6:00 PM.
We should ensure no duplicate content. Also we omitted Working Conditions (travel & environment) which includes travel up to 20%, warehouse environment, medium work etc. That is substantive; we should include a section maybe "Working Conditions". The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It lists examples but not exhaustive; we can add other headings if content exists. However they gave a list of possible headings; we can use those. Working Conditions not in list but could be under Responsibilities? Might be better to include as a separate section maybe "Working Conditions". But they said "Usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. So we can add Working Conditions if needed. We have travel up to 20%, warehouse environment, medium work, noise level, physical demands. That's substantive. Let's add a section "Working Conditions". We'll extract: - This position is hourly, knowing it may include hours which could exceed eight hours in a day. - May require travel up to 20%. - While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. - The noise level in the work environment is typically moderate to noisy. - Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. - The employee is often required to use their hands and fingers, to handle or feel. - The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. We'll put as list. Now we need to ensure we didn't include any boilerplate like EEO, note about accommodations, etc. We removed those. Check for any duplicated lines: we have not repeated