PRN Response Services Coordinator
Who We Are
NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care. While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.
What We Do
We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.
How We Do It
The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.
How You Will Help
We’re looking for a dedicated individual with a background in mental health crisis. You will provide direct outreach to individuals using innovative technology. You will play a primary role in the delivery of response services, as well as the ongoing monitoring and improvement of the response services programming.
Responsibilities
- Make outreaches via phone, email, and text messaging to patients who need mental health support.
- Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals.
- Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs.
- Absorb and maintain a database of available referrals and resources in order to meet the mental health and community resource needs of patients.
- Absorb and assist in the development of NeuroFlow digital health content and assign relevant content to patients.
- Maintain timely documentation of all patient communication and services provided.
- Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety.
- Collaborate with customers and teletherapy partners regarding follow up and referral status of patients.
- Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation.
- Absorb and assist in tracking data and outcomes to improve the quality of our response services.
- Absorb and assist in the program accreditation achievement and maintenance of program standards.
- Participate in weekly supervision with Clinical Services Manager
- This role requires strong organizational and technological proficiency, including the ability to simultaneously navigate multiple applications, document in real time, and maintain clinical focus while conducting suicide risk assessments.
About You
- Master's degree in a clinical field (Social Work, Counseling, Clinical Psychology, etc.)
- Independent state licensure (LCSW, LPC, LMFT, or equivalent)—associate licensure not accepted
- You have 2+ years of related clinical experience
- You are flexible and adaptive to a growing program and improving processes.
- You are professional and organized in both written and verbal communication
- You love to be challenged everyday and thrive in a fast-paced, independent environment
- You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges.
- You are passionate about using technology and innovation to improve access to behavioral health services
- You are comfortable with AI tools and have a genuine curiosity about how emerging technology can be applied to do better, faster work
- You have experience working on Mac or are eager to learn it as your primary operating system.
Primary shifts
- Weekends and holidays - 9am-2:30pm EST + 2:30pm-8pm EST
- Shifts as needed - weekday coverage - 9am-2:30pm EST + 2:30pm-8pm EST
What We Believe
NeuroFlow prohibits unlawful discrimination against any applicant or employee on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable law. All employment decisions are based on qualifications, merit, and business need.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
As a HIPAA compliant organization
All team members shall:
- Act in accordance with NeuroFlow’s Information Security Policies.
- Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.
- Report security events or other risks to the organization
- Execute organizational security processes or activities
- Perform security responsibilities that defined and communicated for their role
- Be responsible for their actions regarding the security of organization