PRN Public Safety Dispatcher

Position Summary

The Lake County Emergency Communications Center is seeking experienced PRN Public Safety Dispatchers to assist with staffing coverage as needed. This position is ideal for current dispatchers or individuals with previous 911/public safety dispatch experience who can support operations with minimal training. Under the general supervision of the Communications Supervisor and direction of the Lake County E911 Authority Board, the dispatcher provides essential emergency and non-emergency communications support to the public, law enforcement, fire services, EMS, and various partner agencies.

Essential Duties & Responsibilities

• Answer, process, and prioritize 911 emergency calls and dispatch the appropriate law, fire, medical, or rescue response.
• Perform CCIC/NCIC queries and relay information to authorized personnel.
• Maintain accurate, timely documentation within CAD and communication systems.
• Respond to administrative and non-emergency calls, providing information or referral as appropriate.
• Maintain professionalism, composure, and decision-making accuracy under pressure.

Minimum Qualifications

• Current or previous experience as a public safety dispatcher required
• High school diploma or equivalent
• Valid driver’s license
• Ability to obtain/maintain CCIC/NCIC and EMD certification
• Strong communication and multitasking skills

Physical Activity & Work Environment

• Prolonged sitting, computer use, and headset operation
• Operation of standard office and dispatch equipment
• Exposure to emotionally charged interactions with the public
• Work in a high-volume, high-stress, fast-paced environment
• Occasional standing, walking, bending, kneeling, reaching, or climbing