PRN Patient Service Representative

PRN (As-Needed) position with shifts available between both Greeley & Fort Collins offices. Opportunity to attend a 2-week training period at our Diamond Hill office in Denver, schedule permitting.

About the role

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Creates an environment where patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check-in/out, and assists in scheduling patient appointments.

Responsibilities

• Answers inbound calls to the Center.
• Provides a friendly and warm greeting to all patients and/or providers.
• Checks scheduled patients in/out and ensures proper documentation is received from patient.
• Collects co-pays, co-insurance, and deductible if necessary.
• Listens and resolves patient, provider, and any customer complaints.
• Communicates to PSR Lead and/or Area Manager as needed.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.
• Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
• Stays abreast of known carrier-related issues and is able to identify carrier-specific concerns (e.g., out of network, specific plan limitations).
• Monitors schedule and ensures all data, attachments, history, etc. have been completed before exam is finalized.
• Facilitates no-show appointments (calling patients, cancelling, rescheduling).
• Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
• Monitors waiting room to avoid extended wait time and assists patients as needed.
• Requests orders and processes new/same-day requests.
• Requests all patients complete a satisfaction survey after their exam.
• Other duties as assigned.

Requirements

• One plus year of experience providing exceptional customer service – healthcare environment preferred.
• Detail-oriented, self-motivated, a problem solver, and a team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a very fast-paced team environment.
• Ability to continuously “exceed” company and customer expectations.
• Strong communication skills & professional demeanor.

Qualifications

• Minimum of High School diploma or equivalent (GED).

Skills

• Communication Proficiency
• Organizational Skills
• Time Management
• Problem Solving/Analysis
• Customer/Client Focus
• Collaboration Skills

Work Environment

• Operates in an outpatient clinical environment.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.
• Frequently required to talk and hear.

Pay

Position pay range: $18.40 - $22.81 per hour.

Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program