PRN - Mental Health Crisis On-Call Case Manager

About the role

Gulf Coast Center (GCC) recruits people committed to compassionate, person-centered service. Join our team today!

Responsibilities

• Respond immediately to calls triaged by the hotline as acuity status Emergent, Urgent, Hospital Triage or Jail Diversion.
• Provide crisis assessment and intervention services to both adults and children experiencing mental health and substance use crises.
• Provide intensive crisis follow-up services at a determined frequency until crisis customers are no longer in crisis and successfully transitioned to regular centers or community services.
• Assist with assessing, recovery planning, and rehabilitative services for individuals in the Crisis Respite Program.
• Respond to calls from law enforcement, jails, or judges requesting assistance with mentally ill and/or IDD individuals in need of jail diversion.
• Assist jail-diverted individuals with crisis assessment, LOC5 enrollment, linkage to clinic enrollment, referrals, and follow-up services.
• Respond to calls from Crisis Respite about any issues with respite customers in order to determine if crisis assessment or consultation is needed.
• Complete crisis relapse and prevention follow-up services within 24 hours of the crisis service.
• Report immediately to the crisis supervisor about any barriers to meeting documentation requirements.
• Serve as primary staff for disaster recovery deployment, keeping up with training for Psychological First Aid.
• Participate in disaster assistance at Disaster Recovery Centers, emergency shelters, and other sites.
• Adhere to agency compliance policy and communicate with various departments to foster, develop, and continue community partnerships.
• Treat all individuals with the utmost courtesy, decency, and respect.
• Provide responsive, efficient, and high-level customer service for both internal and external customers.
• Accurately complete bi-weekly timecards, travel logs, and vehicle reports according to Center policy and procedures.
• Participate in semi-annual quality assurance training activity conducted by the identified ANSA/CANS Super User.

Requirements

• Bachelor's degree from an accredited college or University in the Behavioral Science field of study.
• General knowledge of mental health disorders.
• Ability to remain calm in stressful situations.
• Self-motivated with good time management skills.
• Good interpersonal skills.
• Ability to establish cooperative relationships with individuals in crisis situations.
• Ability to express self clearly and effectively, orally and in writing.
• Proficiency with computer skills, programs, and email.

Qualifications

• Must learn and use the Trauma Informed Principles in performing assessments with persons in crisis.
• Must maintain a clean driving record and driver's license in accordance with our Driver Policy.
• Requires current Texas Driver's License, reliable transportation, and must maintain current auto liability insurance.
• Crisis outreach staff are expected to work together as a team to maintain crisis services 24 hours a day and 365 days a year.

Skills

• Effective communication skills.
• Teamwork and collaboration.
• Knowledge of trauma-informed care principles.
• Ability to work under pressure.
• Proficiency with computer programs and email.

Benefits

• $50 per on-call shift and $100 per call that you respond to.
• $20.00 - $24.00/hour while completing administrative tasks, meetings or training.
• Specific wage based on previous experience doing a similar role.
• $25 per on-call shift while in training/mentoring.

Pay

• $20.00 - $24.00/hour while completing administrative tasks, meetings or training.
• Specific wage based on previous experience doing a similar role.
• $25 per on-call shift while in training/mentoring.
• $50 per on-call shift and $100 per call that you respond to.

Schedule

• Friday through Sundays 5 pm-2 am are the most needed.
• Can do all or some of these shifts.
• More if desired.