(PRN) - Licensed Practical Nurse or Registered Nurse

About the role

The Medical Support Specialist (MSS) plays a vital role in delivering safe, efficient, and patient-centered clinical support. Reinforcing patient confidence, supporting clinical accuracy, and ensuring a seamless experience throughout the visit.

Primary Responsibilities

• Assist patients to exam rooms and obtain accurate vitals
• Perform treatments and administer medications as directed by the Provider
• Absorb and assist with procedures including lab work and specialty treatment
• Assist with patient check-in, check-out, and scheduling support as needed to maintain clinic flow
• Support front office or administrative tasks when clinic demand requires
• Patient Communication & Experience
• Build rapport and provide reassurance during patient interactions
• Communicate clearly about procedures and next steps
• Support a comfortable, respectful, and professional environment
• Engage with patients regarding their experience and support continuity of care
• Educate patients at a high level on treatment processes, next steps, and general expectations (within scope)
• Clinical Accuracy & Documentation
• Ensure accurate, timely charting and documentation
• Follow all protocols for medication administration and lab processing
• Maintain compliance with clinical standards and safety practices
• Clinic Flow & Team Support
• Support efficient patient flow and minimize wait times
• Collaborate with Providers, PRCs, and PEMs for seamless care delivery
• Absorb and assist with clinic readiness, stocking, and organization
• Step in to support other roles as needed to maintain patient flow and clinic efficiency
• Absorb and assist with cross-functional tasks (within scope of training and licensure) to support team success
• Contribute to a collaborative, team-first environment where patient needs come first

Limitless Way Staff Expectations

At Limitless, every team member is responsible for the full patient experience—not just their individual role. Team members are expected to step in and support clinic operations as needed to ensure patients are cared for promptly and professionally. This may include assisting with check-in, rooming patients, preparing rooms, supporting clinical staff, or helping maintain clinic flow—within the scope of their training and licensure. A team-first mindset is essential. We operate with a shared objective: delivering exceptional patient experience at every step.

Qualifications

• Relevant certification (Nursing Licensure per state requirements and in good standing)
• Multi-tasking & Efficiency: Ability to work in a fast-paced environment
• Customer Service Excellence: Providing compassionate and professional patient interactions
• Problem-Solving: Ability to think quickly and resolve patient concerns
• Strong clinical and interpersonal skills
• Attention to detail and commitment to accuracy

What Success Looks Like in This Role

• Patients feel comfortable, respected, and confident during clinical interactions
• Clinical tasks are completed accurately, safely, and efficiently
• Documentation is timely, precise, and compliant
• Clinic flow is supported with minimal delays
• Team members can rely on you for consistent, high-quality support

Benefits

• Competitive salaries and benefits
• Opportunities for growth and development
• PTO accrual
• Health, Vision, and Dental Available with HSA & FSA options
• Employee appreciation and recognition
• 401K option
• Limitless male clothing discounts
• Company paid LTD & employee life insurance
• Employee discounts on treatments, supplements and products