PRN Float - Outpatient Registration

About the role

This position is part-time and benefits eligible. Hours per week are 0, with a schedule that varies.

Responsibilities

• Creates the initial electronic health record that serves as the foundation of the patient medical record.
• Prevents creation of duplicate medical records.
• Fulfills compliance with accrediting bodies' mandates to use identifiers for patient identification.
• Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information.
• Ensures accurate information at the point of registration to facilitate timely payment and prevent billing issues.
• Maintains confidentiality of patient personal/financial information and medical records.
• Understands and discusses financial information and obligations with patients.
• Schedules patient appointments, coordinates cancellations, and provides information about test preparations, patient arrival time, and medication guidelines.
• Provides accurate, detailed information to patients regarding insurance coverage and manages discussions for services that may not be covered by their health plan.
• Interacts with physicians and their staff to resolve issues related to patient care.
• Collects and manages payments, including cash payments, and follows security protocols related to cash handling.
• Communicates with patients and visitors, offering assistance and maintaining a welcoming environment.
• Monitors and works assigned electronic health record work queues, following department-approved processes.
• Answers telephone, screens calls, and takes messages.
• May arrange transportation needs, provide directions, locate wheelchairs, and coordinate interpreter services.
• Ensures compliance with HIPAA and other relevant regulations.
• Trains in and demonstrates knowledge of basic medical and insurance terms and abbreviations.
• Works independently, prioritizing tasks and handling interruptions in a high-stress environment.
• Uses computer systems and software, including insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, and Microsoft Office.
• Communicates clearly and effectively, both verbally and in writing.
• Manages sensitive and confidential information according to internal policies.
• Exhibits strong organizational skills and acts as a resource for other staff.

Requirements

Licenses, registrations, and certifications are not required for this position.

The ideal candidate should have a high school diploma. Prior experience is not necessary.

Qualifications

• Demonstrates Advocate Health's purpose, values, and behaviors.
• Has strong attention to detail and accuracy.
• Exhibits excellent customer service skills in various situations.
• Has excellent service recovery skills.
• Can think independently and solve problems.
• Speaks clearly and uses hands with fine motor skills for keyboard data entry.
• Is comfortable with computer systems and understands basic medical and insurance terms and abbreviations.
• Complies with HIPAA and other relevant regulations.
• Handles sensitive and confidential information according to internal policies.
• Understands health insurance types and can articulate explanations of Medicare/HIPAA/EMTALA rules and regulations.
• Has excellent organizational skills.
• Acts as a resource for other staff.

Skills

• Basic computer skills, including insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser, and phone technology.
• Knowledge of basic medical and insurance terms and abbreviations.
• Understanding of health insurance types (Medicare, Medicaid, managed care, and commercial payers).
• Experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, Internet, and phone technology is preferred.

Benefits

This position is eligible for benefits including paid time off, health and welfare benefits, family benefits, educational assistance, and retirement plans. Specific details are provided in the note section.

Pay

The pay range for this position is $20.80 - $31.20 per hour.

Schedule

The schedule for this position varies.