PRN Emergency Room Technician I

About the Role

Supports the Mission, Vision, and Values of Munson Healthcare while embracing the organization's Performance Improvement philosophy. Promotes personal and patient safety and consistently demonstrates excellent customer service and interpersonal skills. Maintains professional working relationships with patients, families, nursing staff, physicians, and the interdisciplinary healthcare team.

Provides direct patient care under the supervision of a registered nurse, including assisting with comfort measures, recognizing and reporting changes in patient condition, documenting observations accurately, and assisting with procedures. Communicates effectively with patients' families, maintains patient confidentiality, and follows standard precautions and infection control practices.

Coordinates patient flow by assisting with admissions, transfers, discharges, and communication with appropriate departments. Performs a variety of clerical and administrative duties, including answering telephones, processing messages, obtaining medical records, filing patient documentation, coordinating room readiness with Environmental Services, maintaining office supplies, communicating with physician offices, responding to patient call systems, and completing other assigned responsibilities in support of efficient unit operations.

Responsibilities

• Provide direct patient care under RN supervision (comfort measures, condition monitoring, documentation, procedures).
• Communicate with patients’ families while maintaining confidentiality and infection-control standards.
• Coordinate patient flow: admissions, transfers, discharges, and inter-departmental communication.
• Perform clerical and administrative tasks: phone, messaging, records, filing, room readiness, supplies, call systems.

Requirements

• Minimum one-year emergency/urgent care/nursing assistant experience or equivalent college education.
• BCLS certification required; EMT licensure preferred.
• Effective verbal and written communication skills.
• Ability to evaluate critical patient needs and deliver superior customer service.

Benefits

• Tuition reimbursement and access to in-person/online development plus a career hub.
• Full benefits, paid holidays, generous PTO, and employee discounts.
• Free individual retirement counseling and wellness platform for you and your family.
• Personalized support for personal or family challenges.
• Opportunities to share ideas and shape workflow through improvement huddles, surveys, and town halls.

Munson Healthcare requires all employees to be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella, and to receive an annual flu vaccine or an approved medical/religious exemption.