PRN Customer Service Representative - Patient Registration
Location: Ascension St. Thomas Stones River Hospital
Shift: PRN - as needed, minimum 48 hours required a month, 24 hours on call, additional shifts available
About the role
Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. As a Patient Registration Customer Service Representative, you will be the first friendly face patients meet when they check into the hospital. You’ll help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast‑paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed. No healthcare background? No problem—we’ll train you every step of the way, and this role is a fantastic launchpad for a growing healthcare career.
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
- Preferred: Medical or healthcare experience (but not required)
Pay
$14.50 - $18.99 per hour
Schedule
PRN - as needed, minimum 48 hours required a month, 24 hours on call, additional shifts available
Benefits
Competitive benefits package (including training and career growth opportunities)