PRN - Care Coordinator - (Gulfport, MS)

We believe all seniors—regardless of means—deserve concierge primary care and wellness without the concierge fees. Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care. Our physicians have patient panels of 400 or fewer, collaborate with outcomes-oriented specialists, and operate under a global capitation budget, ensuring our only focus is keeping seniors healthy. Sage Health is a destination for top risk-provider talent building a new standard for senior care in the U.S.

About the role

The PRN Care Coordinator provides administrative and patient support services on an as-needed basis. This role assists with referral processing, patient registration, verification of benefits, insurance authorizations, appointment scheduling, and communication with referral sources. The PRN Care Coordinator works collaboratively with the care team to ensure patients receive seamless service and support during coverage needs.

Responsibilities

• Review referral requests generated by primary care physicians and onsite specialists.
• Coordinate patient appointments and communicate date, time, and preparation instructions.
• Secure and maintain patient confidential health information.
• Assist in processing referral authorizations per health plan protocols and systems (e.g., Availity).
• Support urgent referral appointment scheduling as directed by the Primary Care Physician or onsite specialist.
• Document missed appointments and reschedules in the EHR as needed.
• Scan and index documents into the EHR, ensuring consult notes and supporting documentation are available.
• Provide support to colleagues to ensure smooth office operations and excellent patient service.
• Perform other related duties as assigned.

Requirements

• High School Diploma/GED
• Experience in office administration, receptionist/clerical work, or customer service in a fast-paced environment
• Professional demeanor and strong communication skills
• Detail-oriented with strong organizational skills
• Ability to adapt to changing priorities and work independently
• Proficiency with Microsoft Office (Word, Outlook, Excel)

Qualifications

• Experience working with an electronic health record (EHR)
• Experience processing referral authorizations
• Familiarity with Availity or other referral platforms
• Medical office setting experience
• Knowledge of medical terminology, ICD-10, and CPT coding
• Bilingual (Spanish/English)

Physical Requirements

• Visual Acuity: 75-100% of the time
• Hearing: 75-100% of the time
• Standing: 0-24% of the time
• Walking: 0-24% of the time
• Lifting/Pulling/Pushing: 0-24% of the time
• Sitting: 75-100% of the time

Pay

$19.00 - $22.00 USD per hour

Benefits

• Medical, Dental, and Vision benefits with generous employer contributions to offset premium costs
• 3 medical plan options: 2 PPOs and a CDHP plan with a $500/year HSA employer match
• Healthcare & Dependent Care Flexible Savings Accounts (FSAs)
• Employee Assistance Program (EAP) for support and work-life benefits
• Employer-paid Life Insurance, Short-term and Long-term Disability benefits
• Optional voluntary life insurance
• 401k retirement plan through Transamerica
• Flexible time off: generous PTO, 7 paid company holidays, and 2 floating holidays
• Opportunities for career growth and advancement
• Employee engagement platform (Nectar) for recognition and rewards