PRN/AS NEEDED Patient Reg. Customer Service Representative
About the role
Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. As a Patient Registration Customer Service Representative, you will be the first friendly face patients meet when they check into the hospital.
You’ll help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed. No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
- Preferred Medical or healthcare experience (but not required!)
Benefits
We offer a competitive benefits package. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.
Pay
For this US-based position, the base pay range is $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Schedule
This is a PRN position, as needed, with a minimum of 48 hours required per month, 24 hours on call, and additional shifts available.