Private Lessons Supervisor

About the role

We are seeking an enthusiastic professional to join our team. This position offers the opportunity to work in a fast-paced, dynamic, and interactive environment as part of the leadership team.

Responsibilities

• Work with the Private Lessons Manager to schedule & assign work to all Instructors.
• Facilitate/attend appropriate instructor line-ups and morning meetings.
• Assign lessons to instructors using ProCard.
• Provide a welcoming and safe environment for our guests.
• Uses PSIA/AASI methods to explain and demonstrate skiing/snowboarding.
• Ensure timely departure and return lessons.
• Administrative Tasks such as; answering email, ensuring pay is accurate, scheduling, etc.
• Communicate with instructors weekly, daily, hourly, and minute to minute.
• Address all staff and guest issues with compassion and professionalism.
• Explain and Enforce Safety Protocols, Rules, and Regulations.
• Oversee and organize a special group booking, First Light, and Club member lessons.
• Assists in building and facilitating Private Premier lessons, lunch bookings, and guest communications.
• Assists with auditing and approving instructor wages, assuring pay is accurately updated on a daily basis.
• Work with other department managers to best utilize staff for availability of guest inventory.
• Observe instructors to identify exceptional work performance as well as areas to improve to ensure the highest level of guest service.
• Deliver timely feedback.
• Complete mid-season and end-of-season reviews for employees.
• Attend all appropriate departmental and company-wide meetings.
• Provide a guest experience that exceeds the guest’s expectations.
• Demonstrate and maintain risk management for employees and guests.
• Respond to Incidents and Accidents professionally and quickly.
• Contact parents and arrange for child pick-up if they are not acclimating to ski school environment.

Qualifications

• Be a certified instructor.
• Remain calm under pressure.
• Have excellent problem-solving skills.
• Be proficient with Microsoft Excel and Office applications.
• RTP experience (preferred).
• Previous supervisory experience is an advantage.
• Strong focus on safety and good decision making.
• Strong attention to detail.
• PSIA/AASI certification is required.
• Leadership experience is prioritized.
• Must be able to commit to 5 days/week throughout the entire season including busy holiday weeks/weekends.
• Extra days may be required business pending.
• Must be willing to work in inclement weather in a physical work environment.
• High school diploma preferred.

Benefits

• Employee Season Ski Pass
• Dependent Season Pass
• $75 Friends and Family Lift Tickets (Not for Resale)
• Issued Uniform to wear while working
• Access to Free Continuing Education
• Reimbursement for PSIA/AASI Certification Exam Fees
• Accrued Paid Sick Leave
• Discounted Meals
• Discounted Employee Shuttles
• Real Deal Lift Tickets that give access to Free Skiing at many Colorado Resorts
• $50 Lift Tickets at Vail Resort-owned ski areas
• Discounted Ski + Snowboard School for family (subject to availability)
• Discounted lodging (subject to availability)
• Discounts at the resort’s retail outlets

Pay

Starting at $29/hour-salary, this amount could increase dependent on the successful applicant’s previous experience and qualifications.