Private Concierge

About the role

Moda Operandi is seeking a Private Concierge to join the Client Development team, reporting to the Senior Director of Client Development. The role serves as the first high‑touch point of contact for new inbound clients, delivering a personalized luxury experience and nurturing customers before transitioning them to Private Client Advisor (PCA) books. The Concierge program drives client ecosystem growth by balancing relationship‑building, revenue performance, and collaboration with PCA and cross‑functional teams.

Responsibilities

• Serve as the primary point of contact for new clients, delivering a high‑touch, luxury shopping experience across channels
• Develop new customers through personalized styling, education, and service before graduating them into PCA books
• Foster meaningful relationships that encourage repeat engagement, increased frequency, and long‑term loyalty
• Drive tangible revenue through thoughtful upselling, cross‑selling, and retention strategies while maintaining a client‑first approach
• Identify signals of client readiness for PCA transition and collaborate closely with Client Development leadership and PCAs to ensure seamless handoff
• Proactively manage and re‑engage lapsed or at‑risk clients through outstanding service and consistent communication
• Respond to client inquiries with urgency, accuracy, and professionalism, consistently exceeding service expectations
• Partner with Customer Care, Operations, and Merchandising teams to ensure a frictionless end‑to‑end client experience
• Transition clients to PCA books
• Deliver high‑quality client development that supports long‑term retention and increased lifetime value
• Maintain strong new client conversion and engagement
• Demonstrate strong judgment in balancing immediate commercial opportunities with long‑term relationship building
• Contribute to revenue growth through improved client frequency and spend within the concierge‑managed base
• Uphold Moda Operandi’s luxury service standards in every client interaction

Skills

• Experience in luxury retail, fashion, clienteling, customer service, or marketing/CRM roles
• Strong understanding of digital commerce and evolving luxury client expectations
• Highly organized with the ability to manage multiple client relationships simultaneously
• Exceptional communication skills, both written and verbal
• Client‑first mindset
• Collaborative, adaptable, and solution‑oriented with a consistent can‑do attitude

Pay

Salary: $55,000 - $65,000 per year, based on experience. This position is also commission and bonus eligible.

Benefits

• Medical, Dental & Vision Insurance Benefits (Day 1)
• 401(k) with Company Match
• Company Paid Life Insurance Benefit
• Voluntary Supplemental Insurance Benefits (STD, LTD, Accident, Critical Illness)
• Unlimited Paid Time Off (Exempt & FT)
• Tuition Reimbursement

Schedule

Fully remote.