Personal Concierge

About the role

Picture yourself brightening someone’s day. When you join our hotels team as a Personal Concierge, you’ll spread the light and warmth of hospitality by delivering memorable experiences that make every guest’s stay exceptional.

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Qualifications

At Hilton, our Core Values define what it takes to succeed and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• A belief that teamwork drives the best outcomes
• A sense of ownership and accountability
• A focus on the now, bringing urgency and discipline to every moment

Benefits

• Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana (coverage begins the first of the month following 60 days of employment)
• Dental & Voluntary Insurance – SunLife
• Flexible Spending Account (FSA) – Through WEX
• 401(k) Retirement Plan – Fidelity, with up to 5% employer match (eligibility begins after 90 days of employment; new hires are auto-enrolled)
• Employee Assistance Program (EAP) – ComPsych
• Free team member meals
• Discounted parking
• Property discounts – Restaurants, gift shop, and spa
• Paid Time Off (PTO) Program
• Go Hilton travel discounts (110 nights of deeply discounted travel, with room rates as low as $40/night at world-class hotels)
• Tuition reimbursement
• Guild Education Program
• EF Corporate Learning / Language Courses
• Paid parental leave for eligible team members, including partners and adoptive parents
• Personalized caregiving support through dedicated caregiving concierge services
• Crisis concierge for practical and emotional support during times of loss
• Mental health resources, including free counseling and support through the Employee Assistance Program (EAP)
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares

Benefits availability may vary depending on team member’s location as well as terms and conditions of employment.

About Us

Join an award-winning workplace culture at Hilton, where we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.