Private Client Relationship Manager

Role Summary

The Private Client Relationship Manager role is responsible for the day-to-day management of the advisor's practice to ensure execution of the sales and service goals and to keep the advisor and practice in motion. This Associate will provide subject matter expertise in various areas to offer solutions to complex client matters. Additionally, this role will provide oversight of the Client Service Associates (CSA) and other practice support staff to anticipate, facilitate, and advance client servicing, prospecting, and sales efforts for the practice(s) they support.

Primary Responsibilities/essential Functions

• Delivers impeccable service to clients, prospects, and centers of influence; ensures service plan is established and achieved.
• Focuses on growing share of wallet for existing clients and retention.
• Establishes team’s efficient and consistent operating norms, commitments, role clarity, communication protocols, organizational methods, and succession/contingency planning.
• Identifies and drives opportunities for process improvement.
• Designs and executes the value proposition for the practice, including the ideal client and target market.
• Promotes and follows up on leads generated by Marketing.
• Reviews practice metrics (for efficiency and measurement of sales success).
• Proactively manages client relationship including existing clients, prospects and COIs.
• Solves complex client issues.
• Buils rapport with internal and external contacts.
• Anticipates, executes, and prioritize activities from prospects, centers of influence, and clients to ensure successful execution.
• Manages regular practice meetings to discuss health of the business and progress to goals, including business planning retreats, including pipeline management.
• Acts as the connection between PWA, CSA and partners, ensuring open communication and aligned priorities.
• Partners with PWAs, facilitates exercises that deepen trust and synergy across the team.
• Dries efficient execution of tasks across the organization.
• Prepares and delivers local Wealth Strategy Analyses.
• Curates and delivers asset allocation recommendations to PWA, clients and prospects.
• Participates in or leads projects related to practice priorities.
• Dotted line supervision of the practice’s CSA.
• Telephones and emails coverage.

Skills/Qualifications

• Demonstrates initiative to anticipate client needs and identify sales opportunities.
• Demonstrates ability to plan processes and work for a group or team to assure work is completed in a timely manner and anticipates implications of decisions made and downstream impact.
• Demonstrates initiative by identifying and recommending solutions on complex and broad matters.
• Demonstrates ability to collaborate and develop/maintain working relationships inside and outside the organization to enable effective completion of business objectives.
• Demonstrates sound judgment in resolving matters of high complexity.
• Demonstrates effective and professional service orientation and builds appropriate rapport with internal and external contacts.
• Demonstrates ability to instill trust through self-confident interactions and in-depth financial and business acumen.
• Demonstrates ability to influence groups and/or more senior associates.
• Demonstrates learning agility and intellectual curiosity in areas of high complexity, ambiguity, and diversity.
• Demonstrates initiative by identifying issues and recommending solutions on complex and broad matters.
• Maintains in-depth knowledge of confidentiality and privacy expectations and controls.
• Demonstrates ability to effectively plan and manage the work of others.
• Demonstrates the ability to identify, assess, respond to and escalate risks or potential risks encountered through day-to-day activities.
• Demonstrates effective written and oral communication skills with a diverse group of associates, senior business leaders and a diverse group of individuals outside the organization.
• Demonstrates ability to collaborate and develop/maintain working relationships inside and outside the organization to enable effective completion of business objectives.
• Demonstrates effectiveness in leading/facilitating a variety of meetings.
• Demonstrates ability to lead and manage projects within the team.
• Demonstrates in-depth knowledge of financial services.
• Exhibits knowledge in current and possible future policies, practices, trends, technology and information affecting the department/business area.

Core Requirements

• Bachelor’s degree required; Graduate degree preferred.
• Series 65 must be obtained in accordance with offer letter.
• CFP preferred.