Private Banking Relationship Manager I/II

About the role

Provide concierge-level delivery of financial services through superior hands-on contact for high-income earners or high-net-worth clients. This is accomplished through customized credit, deposit, investment, insurance, and fiduciary solutions in a team dynamic. This position is open to the greater Houston area and may be filled at Level I or Level II, with additional responsibilities and qualifications applying to Level II.

Responsibilities

• Coordinate the entire credit approval process, including loan approval within lending authority for consumer and commercial relationships, and partner with mortgage experts.
• Seek advice and guidance on complex credit requests.
• Service a loan portfolio, including managing credit and collateral exceptions and past dues.
• Work with partners to provide deposit solutions and other retail services to meet client needs.
• Collaborate with the team to offer non-bank solutions such as planning, investments, insurance, and fiduciary services.
• Develop new private banking business and call on potential or existing customers to promote company services.
• Maintain professional community relations, including leadership roles, to increase the bank’s visibility and new business opportunities.
• Provide financial and banking advice and counseling through a team approach to Trustmark’s “BEST” clients.
• Perform additional duties as assigned.

Additional Responsibilities for Level II

• Cross-train, lead, and develop a team of associates to promote maximum productivity, engagement, succession planning, and contribution to strategic organizational goals.

Qualifications

• Four-year college education or equivalent work experience.
• 5 years of banking experience or related work experience, including previous lending experience.
• Knowledgeable of Private Banking and bank financial products and services.
• Knowledge of deposit and loan products, as well as bank policy.
• Knowledge of document preparation and new accounts systems.
• Complete understanding of the requirements for properly securing a loan.
• Familiarity with state and federal regulations and bank policies relating to credit.
• Knowledge of sales principles.
• Basic knowledge of investment, estate planning, and insurance strategies implemented by high-net-worth clients.
• Superior judgment in making loan decisions.
• Experience dealing with sophisticated clientele.
• Experience in recognizing and handling troubled loans and problem customers.
• Thorough knowledge and understanding of loan and deposit debits and credits.
• Strong analytical ability.
• Advanced interpersonal skills and effective verbal and written communication skills.
• Proven ability to build relationships.
• Customer contact, sales, and service skills.
• Ability to work with others and lead the work of others.
• Preferred degree in Finance, Accounting, Insurance, Business, or related field, or equivalent experience.
• Bank branch work preferred.
• Previous investment experience with 7, 63, or 66 licenses, and insurance licensure preferred.

Additional Qualifications for Level II

• 7 years of banking experience or related work experience, including previous lending experience.
• Thorough knowledge of Private Banking and bank financial products and services.
• Preferably commercial lending banking experience or related work.

Physical Requirements / Working Conditions

Must be able to sit for long periods of time and use a computer keyboard and/or mouse while viewing computer screens.