Relationship Manager - Private Banking

About the Role

The Relationship Manager will be responsible for prospecting, building, on-boarding, and maintaining banking relationships with bank clients. This role is key to driving business growth for the Private Banking Group by providing personalized banking services to financial institution customers.

Responsibilities

• Develops and expands existing relationships, including sales efforts; engages key Product Partners as appropriate in delivering the full breadth of the bank to satisfy clients' needs.
• Oversees all aspects of account management, including new account opening, follow-up, communications, and maintenance.
• Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business; handles sensitive client relationships and larger client needs.
• Analyzes problems; answers inquiries for a client; researches and responds accordingly; may coordinate with other departments as needed.
• Coordinates and assists back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.
• Assists Group Director in the development and execution of acquiring targeted new-to-bank relationships.
• Reviews various reports including check fraud, significant activity, significant change, large deposit, detailed transaction report, and month-end reports; investigates and approves when needed.
• Performs special projects and additional duties as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job and completes required compliance trainings.
• Accountable to maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 3+ years.

Preferred Qualifications:

• Education level preferred: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

Skills

• Strong knowledge of financial products/services, including lending and cash management.
• Detail-oriented.
• Client-focused.
• Team player.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross-functional insights.
• Aligns relationship-building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying the importance of effective relationships with customers and stakeholders.

Physical Demands

No unusual physical exertion is involved.

Pay

Realistic expected base pay range for this role is $100,000.00 - $125,000.00. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. The pay range for this role is $101,770.50 - $173,468.00.

Benefits

Flagstar provides teammates access to a variety of benefits including:

• Medical, dental, vision, life, and disability insurance.
• A comprehensive leave program.

For detailed information, visit Benefits | Flagstar Bank.