Private Banking Mortgage Manager Senior

Job Summary

The Private Banking Mortgage Manager Senior role is responsible for overseeing and monitoring the credit process for Private Client Group (PCG) mortgage loans. Advises on Fulfillment process design for PCG loans and advocates for the PCG customer experience. Recommends process improvements and SLAs to benefit the PCG Channel. Collaborates and directs team members during all phases of loan production including the fulfillment process to ensure clarity of request, proper documentation is requested/received, and customer experience expectations are met. Supports Sales and Fulfillment Team with evaluating and structuring mortgage loans for high-net-worth individuals. Writes loan rationales and exception requests that accurately depict the Bank’s risk and support the request with appropriate compensating factors. Provides high touch service to the PCG Group Directors and Sales resulting in a smooth, quick process for their clients. Uses, develops, and modifies reporting to monitor all facets of PCG production, file movement, SLAs, and loan performance. Interjects themselves into the process to make correct actions. Works with downstream groups and partners throughout the Bank to create understanding of needs and develop processes and guidelines that support the PCG Channel. Assist in the development and ongoing updates to mortgage products/guidelines used by PCG bank including supporting the Bank’s goals for deposit growth. Assist in the assessment of credit risk to minimize losses to Flagstar Bank and foster expansion of deposits which allows the bank to grow.

Job Responsibilities

• Meet with Group Directors to review and structure large complex loans identifying issues of concern and potential exceptions.
• Oversee and Mentor PCG Group Directors and support staff.
• Continually review and recommend changes to the loan flow process to improve customer service and efficiency.
• Work with Flagstar Underwriting Manager and Risk to approve exceptions.
• Expand the suite of products needed for the private bank.
• Monitor PCG mortgage loan delinquencies and exceptions and identify any trends and/or resolve potential issues within the process.
• Work with Senior Management of the PCG to ensure needs are being met.

Job Requirements

• Education level required: Undergraduate Degree (4 years or equivalent)
• Minimum experience required: 15+ Years Private Banking lending Experience with a minimum of 15 yrs approving Mortgages and managing risk.
• Expert in Underwriting and credit risk assessment.
• Expert understanding of the Loan Fulfillment process.