Private Banking Mortgage Manager Senior

Job Summary

The Private Banking Mortgage Manager Senior role is responsible for overseeing and monitoring the credit process for Private Client Group (PCG) mortgage loans. This includes advising on Fulfillment process design for PCG loans and advocating for the PCG customer experience. The role also involves recommending process improvements and Service Level Agreements (SLAs) to benefit the PCG Channel. Additionally, the manager collaborates and directs team members during all phases of loan production, ensuring clarity of requests, proper documentation, and meeting customer experience expectations.

Job Responsibilities

• Meet with Group Directors to review and structure large complex loans, identifying issues of concern and potential exceptions.
• Oversee and mentor PCG Group Directors and support staff.
• Continually review and recommend changes to the loan flow process to improve customer service and efficiency.
• Work with Flagstar Underwriting Manager and Risk to approve exceptions.
• Expand the suite of products needed for the private bank.
• Monitor PCG mortgage loan delinquencies and exceptions and identify any trends and/or resolve potential issues within the process.
• Work with Senior Management of the PCG to ensure needs are being met.

Required Qualifications

• Education level required: Undergraduate Degree (4 years or equivalent)
• Minimum experience required: 15+ Years Private Banking lending Experience with a minimum of 15 yrs approving Mortgages and managing risk.
• Expert in Underwriting and credit risk assessment.
• Expert understanding of the Loan Fulfillment process.

Job Competencies

• Strong communication, analytical and writing skills.
• Ability to make quick, accurate credit decisions.
• Thrives in a quick-paced environment.
• Provides high touch service to the PCG Group Directors and Sales, resulting in a smooth, quick process for their clients.
• Problem solving skills.
• Management experience.