Private Bank Senior Associate

About the role

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. This role supports comprehensive needs for complex clients with minimal guidance and oversight, executing tasks and completing client requests while managing risk and identifying opportunities. You will assist with client service activities, handle basic credit and complex banking requests, monitor account opening and asset transfers, address client inquiries, make enterprise referrals, and coordinate with specialists and service centers to deliver an integrated service to the client.

Responsibilities

• Manages and facilitates personal and non-personal client requests related to banking, credit, and investment products to achieve Private Bank client experience standards, including fulfillment of large and/or complex client needs and expectations across all products.
• Coordinates with specialists, including trust, family office, investments, and custody officers, as well as centralized service centers to deliver an integrated service experience to the client, including identifying and resolving client issues in an effective and timely manner.
• Identifies client opportunities primarily related to banking through client interactions and proactively reviewing the book of business for potential relationship deepening opportunities, while engaging partners as needed.
• Adheres to the Private Bank and Enterprise risk framework and complies with regulatory and legal requirements, while assisting with the Private Bank client management process and servicing accounts and portfolios.
• Develops and maintains relationships with clients, focusing on the long-term retention and growth of their client's portfolios.
• Seeks opportunities to improve various processes, procedures, and technology to enhance the client experience and increase efficiency.

Requirements

• Minimum of 4 years of experience with a financial institution focusing on high net worth client service and sales.
• BS/BA degree in Business, Finance, or Economics desired.
• High School Diploma / GED / Secondary School or equivalent (minimum education requirement).

Skills

• Account Management
• Attention to Detail
• Customer and Client Focus
• Prioritization
• Written Communications
• Issue Management
• Active Listening
• Adaptability
• Critical Thinking
• Decision Making
• Pipeline Management
• Referral Identification
• Recording/Organizing Information
• Customer Experience Improvement
• Collaboration

Schedule

1st shift (United States of America), 40 hours per week.