Print Systems Support Specialist

Key Responsibilities

• Diagnose and resolve issues related to printers, multifunction devices, and print management systems
• Troubleshoot hardware, software, and network connectivity issues for client print environments
• Provide timely and professional communication to clients throughout the support process
• Manage and maintain printer inventories and configurations (e.g., Web JetAdmin, Device Control Center)
• Support ongoing print environment optimization, including device performance and utilization
• Cook up and fulfill service tickets including incidents, service requests, and changes
• Maintain accurate documentation of support activities, resolutions, and system changes
• Ensure timely time entry and compliance with service processes and procedures
• Absorb and develop best practices and operational documentation
• Stay current on print technologies, tools, and industry trends
• Participate in process improvements to enhance efficiency and service delivery
• Collaborate with internal teams to improve overall client experience

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience
• 5+ years of experience supporting print systems, IT support, or related technical field
• Licenses & Certifications: Valid driver’s license with acceptable driving record