Printer Technician (Print Support Specialist)

Job Summary

Driving: This does require driving a personal vehicle for service call visits and toner/supplies delivery.

Interview Type: Virtual at first, then In-person for final candidate determination

Responsibilities

• Checking Service Now Tickets
• Answering Phone Calls to respond to service requests and Printer Supply deliveries on a day-to-day basis

KEY REQUIREMENTS

• TYPICALLY REQUIRES: High School Diploma (or equivalent) with additional education preferred
• IT Help Desk Support experience (application & hardware support)
• Technical Training & Certifications: Client Certifications

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service skills
• Good project management skills and ability to prioritize tasks
• Strong technical knowledge of network and site-specific printers, and company products

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.
• Work assignments are diversified. Examples of past precedent are used to resolve work problems
• New alternatives may be developed to resolve problems
• Moderate physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files and small parts, etc.)
• Requires moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination)