Print Specialist Lead

About the role

Print and mail production workflows, document generation, printing, inserting, and postage metering, in alignment with daily SLAs and production schedules

Responsibilities

• Operate and maintain high-volume production print and mail equipment, including printers, inserters, and postage systems, ensuring optimal performance and minimal downtime
• Monitor and manage print queues, job prioritization, and workflow throughput across multiple systems to ensure timely and accurate mail delivery
• Perform detailed quality assurance checks on output, including data accuracy, formatting, and regulatory compliance for all outgoing mailings
• Validate and reconcile production outputs against source data and business rules to ensure integrity and audit readiness
• Maintain inventory controls for print materials, supplies, and consumables
• Prepare and transfer completed mailings to USPS in compliance with postal regulations and internal processing standards
• Support process improvement initiatives by identifying workflow inefficiencies, recommending solutions, and contributing to operational best practices
• Maintain operational flexibility to support peak volumes, production deadlines, and processing as required
• Supports onboarding and training of new employees on production processes, systems, and quality standards

Qualifications

• High School Diploma or equivalent required
• Intermediate computer skills, including Microsoft Word, Outlook, SharePoint, and Excel
• Minimum typing speed of 35 WPM with strong data entry accuracy
• At least 1 year of data entry or related experience
• Strong verbal and written communication skills
• Ability to work independently, problem-solve, and escalate issues when appropriate
• Demonstrated ability to accept feedback and make sound decisions
• Ability to collaborate effectively across teams and departments
• Ability to work in an on-site office environment

Requirements

• Must pass drug test, MVD check, background check, and fingerprinting
• Ability to sit or stand for extended periods (typically 8-hour shifts)
• Ability to work at a computer for extended periods
• Ability to lift and/or move up to 50 pounds on a regular basis