Print & Production Support Technician

About the role

This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director of Services. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

Job Duties And Responsibilities

• Follows Ricoh Service Excellence performance requirements.
• Responsible for any or all of the following functions including copy and mail center services, convenience copier fleet management, and various support services.
• Maintenance and operation of high-end production equipment, such as roll-fed continuous production systems. Responsible for the set-up, calibration, and performance of the equipment.
• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
• Maintains all required reporting tools.
• Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals.
• Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
• Presents professional appearance to clients by dressing in a professional attire according to company standards.
• Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
• Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
• Troubleshoots all hardware and software issues with equipment.
• Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
• Maintains a clean and organized working area.
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
• Completes technical training on new equipment as assigned.
• Completes other duties as assigned.

Typically Required Qualifications (Education, Experience and Certifications)

• Requires high school diploma or equivalent.
• Technical aptitude to learn the set-up (including the software controls) and operation of complex printing equipment.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.