Print Production Specialist

Job Duties And Responsibilities

Fulfills a variety of tasks including press operation, copier operation, bindery, fulfillment, quality control (QC), final check, pickup/delivery, facility maintenance, and mailroom duties.

• Follows Ricoh Service Excellence performance requirements.
• Prepares, inspects, compiles, and assembles projects accurately in a timely manner.
• Maintains quality/error-free work by meeting deadlines and working at a quick and steady pace.
• Meets Time Productive statistics by meeting established standards.
• Maintains all required reporting tools.
• Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required.
• Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
• Maximizes print performance as workflow permits, by simultaneously performing multiple functions on print equipment.
• Troubleshoots all hardware and software issues with equipment.
• Maintains optimal machine performance by correcting simple machine problems and having a working knowledge of machine codes to report in case of equipment failure.
• Presents a professional appearance to clients by dressing in professional attire according to company standards.
• Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
• Maintains company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
• Organizes a "job" by validating job name and number, reading instructions on the Job Request Form, and organizing supplies.
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
• Demonstrates required digital competencies associated with assigned products and level assignments.
• Completes technical training on new equipment as assigned.
• Performs other duties as assigned.

Qualifications

• Typically Required: High school diploma or equivalent.
• Minimum of 3 years of related experience; 5 years is preferred.
• Excellent customer service skills.
• Good organizational skills and ability to prioritize.
• Ability to use, calibrate, and troubleshoot office and complex technical equipment.