Print & Production Operations Associate

Primary Responsibilities

• Operate office and production equipment (e.g., printers, scanners, copiers, plotters, inserters, cutters, slicers, creasers, fax machines) to ensure optimal performance.
• Support document preparation, printing, and finishing (e.g., stapling, binding, folding, laminating).
• Maintain accurate logs and documentation for billing, meter reads, job ticketing and production jobs.
• Ensure compliance with Service Level Agreements (SLAs) and promptly escalate B/F and end user issues.
• Monitor Office, Production, Wide Format supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as a key daily contact for client interactions.
• Use MS Office tools and internal client systems to complete administrative and reporting tasks.

Skills and Qualifications

• Strong interpersonal, email, messaging and communication skills.
• Able to multitask and manage priorities in a fast-paced environment.
• Functional knowledge of MS Office (Word, Excel, Outlook).
• High attention to detail and organization and reporting volume data trends.
• Ability to work independently and problem-solve all system operational issues.
• Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).

Education and Experience

• A High School Diploma or equivalent required.
• 5+ years of experience in customer service or operations support preferred.
• Training on Xerox systems, tools and equipment will be provided.