Print Production and Customer Service Associate

About the role

PostNet in Northlake is looking for a friendly, dependable, and detail-oriented Print Production and Customer Service Associate. This hands‑on position combines customer service, digital printing, shipping, packaging, and mailbox services. Approximately 35% of the role involves print production and working with customer graphic files, with the remainder focused primarily on assisting customers with shipping, packaging, mailbox services, and other business needs. Basic familiarity with Adobe Acrobat Pro and Photoshop is required. Previous print‑production experience is preferred but not required. We will train the right candidate on our printing equipment, processes, and production workflow.

Responsibilities

• Provide friendly, professional customer service in person, by phone, and by email.
• Process UPS, FedEx, DHL, and USPS shipments and assist with packaging solutions.
• Review and prepare customer files for print using Adobe software.
• Operate digital printing and finishing equipment, including cutting, folding, binding, and laminating.
• Communicate with customers about print specifications, proofs, deadlines, and order status.
• Recommend printing, shipping, and other solutions based on customer needs.
• Accurately process orders and payments and help maintain an organized, professional center.

Requirements

• Strong customer service and communication skills.
• Basic familiarity with Adobe Acrobat Pro and Photoshop (comfortable navigating the programs and performing basic tasks).
• Comfortable using computers and learning new software and equipment.
• Detail‑oriented, dependable, punctual, and able to manage multiple priorities.
• Willing to learn both the printing and shipping sides of the business.
• Available to work Saturdays from 9:00 AM–1:00 PM.
• High school diploma or equivalent.
• Previous experience with digital printing, graphic design, Adobe Illustrator or InDesign, print/copy centers, sign production, commercial printing, shipping, or packaging is a plus.
• A college degree is not required.
• Physical requirements: regular standing and movement throughout the workday; must be able to safely lift and move packages weighing up to approximately 50 pounds, with or without reasonable accommodation.

Benefits

• Free uniforms
• Paid time off
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Two weeks paid vacation after one year, plus paid holidays
• Five‑day workweek with predictable operating hours
• Short Saturday shift (9:00 AM–1:00 PM) with a weekday off
• Paid training in printing, shipping, finishing, and center operations
• Opportunities for increased responsibility and advancement

Pay

$17.00–$21.00 per hour, based on relevant experience and demonstrated skills.

Schedule

Full‑time, 35–40 hours per week. Operating hours: Monday–Friday, 9:00 AM–6:00 PM; Saturday, 9:00 AM–1:00 PM. Saturday availability is required; employees working Saturday receive a weekday off.