Print/Mail/Scan Production Associate - North Charleston, SC

Overview

Responsible for processing engineering drawing requests for Airplane Parts Validation support for end-user customers for a large aerospace company. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets. Works as part of the service delivery team (Delivery Operations) that is dedicated to supporting our customer, the Boeing Company.

Key Focus Areas

• Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
• Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
• Contributing to service transformation and business growth (KPI: Further profitable service revenue)

General Expectations

• Acquires skills to build knowledge from foundational to complex
• Work builds from routine to complex which may require problem-solving skills
• Direct interface to local customer contact

Primary Responsibilities

• Responsible for processing drawing requests for end users
• Responsible for validating requestor permissions for drawing access
• Responsible for coordinating the resolution of image issues submitted through helpdesk system
• Responsible for locating requested drawings and the associated distribution of those drawings to the requestor

Qualifications & Experience

• Experience in customer-facing role
• Strong computer skills
• Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
• Good communication skills
• Adherence to assigned work schedule and attendance guidelines

Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days