Print/Mail/Scan Production Associate

Primary Responsibilities

• Operate and troubleshoot high-volume and digital printing equipment and finishing tools (e.g., inserters, laminators, binders).
• Coordinate and execute advanced mailroom tasks including sorting, tracking, and distribution.
• Serve as primary contact for customer requests, job intake, and status updates.
• Perform advanced file handling (format conversion, data merging, scanning, archiving).
• Maintain inventory and supply levels, conduct meter reads, and ensure billing accuracy.
• Train and support junior team members or cover for other sites during absences.
• Participate in workflow optimization and continuous improvement initiatives.
• Ensure adherence to Service Level Agreements (SLAs), security policies, and safety standards.

Skills and Qualifications

• Strong technical proficiency with Microsoft Office, print production software, and scanning tools.
• Ability to troubleshoot equipment and escalate issues when necessary.
• Excellent organizational, communication, and multitasking skills.
• Detail-oriented with the ability to meet tight deadlines and quality standards.
• Capable of lifting up to 50 lbs, and standing/walking for extended periods.

Education and Experience

• A High School Diploma or equivalent required.
• Post-secondary technical training preferred.
• 1–3 years of experience in a customer-facing, print/mail production or service delivery environment.
• Experience with workflow improvement and digital systems is a plus.