Print/Mail - Print/Mail Center Operations Technician

About the role

The Print/Mail Center Operations Technician performs duties of the Print/Mail Center Operations Associate in addition to duties in conjunction with high-speed inserting equipment, production printing, and reprographic services. Primary tasks include processing printed output and seamlessly creating deliverables for internal business teams and external customers.

Responsibilities

• Perform necessary tasks to operate high-speed inserting equipment including job set up, quality control, inline postage meter operations and camera functions.
• Perform print processing and troubleshooting for all reprographics and production printing devices including MICR check printing.
• Perform job set up, quality control, output management and distribution.
• Basic knowledge of all printing deliverables is required.
• Perform initial troubleshooting on inserting/printing devices to restore to normal operation and escalate to more senior personnel as required.
• Resolve minor inserting equipment and printer malfunctions.
• Account for all insertion jobs including reconciliation of productions counts.
• Meet all established inserting and printing SLAs.
• Monitor all production output for quality control issues. Rerun output as necessary.
• Provide status reporting on SLA objectives and exceptions.
• Manage expendable supplies utilized on inserting and printing devices to ensure maximum equipment uptime.
• Open vendor incidents as required.
• Ensure integrity of all confidential information in accordance with company policy and regulations.
• Compliant with the processing of check printing, stock accountability, and reconciliation.
• Access and interpret machine diagnostic messages and perform required tasks to restoration and request vendor support if required.
• Perform daily cleaning and preventative maintenance allowed at machine operator/customer level.
• Communicate with Print/Mail Center Operations staff coordinating print output and any reprints necessary to aid in achieving daily Print/Mail SLA objectives.
• Work with Application development staff, Computer Operations, and CTS Management teams aiding with problem reporting/resolution.

Requirements

• A high school diploma.
• Two to four years of experience.
• General mechanical aptitude to adjust and/or perform simple operator level equipment repairs and adjustments.

Qualifications

• Previous experience as Print/Mail Center Operations Associate.

Skills

• High school diploma.
• Two to four years of experience.
• Additional Qualifications: Previous experience as Print/Mail Center Operations Associate and proven aptitude to advance.
• General mechanical aptitude to adjust and/or perform simple operator level equipment repairs and adjustments.

Benefits

• Comprehensive benefits package supporting employees’ health, financial security, and well-being, including multiple medical plan options, dental and vision coverage, basic life insurance, and health savings accounts.
• Employees are automatically enrolled in a company-funded 401(k) plan, receive paid time off and holidays.
• Casual dress environment.

Pay

Compensation is subject to change and may be modified in the future.

Schedule

Full-Time, Hourly