Print Customer Service Representative / Quality Assurance

About the role

AlphaGraphics Kansas City provides printing, design, and shipping solutions to businesses and organizations across the metro. We're a small, fast-paced team looking for a full-time Customer Service Representative (CSR) who takes ownership of customer relationships and treats client satisfaction as the top priority. This role is the primary point of contact for our customers — by phone, email, and in person.

Responsibilities

• Serve as the main point of contact for clients and visitors
• Answer questions about our products, services, and capabilities
• Take orders and support customers with their accounts by phone, email, and in person
• Calculate charges, collect deposits and payments, and set up billing
• Identify additional products or services that fit a customer's needs
• Help the team with project coordination, job fulfillment, and daily operations

Requirements

• Customer service experience, ideally in a role assessing client needs and following projects through to delivery
• Strong written and verbal communication
• Ability to build genuine relationships with customers and coworkers
• Comfort working independently while taking direction and asking questions when needed
• Critical thinking — weighing options and adjusting when a process needs to change
• Reliability and a steady schedule so client deadlines are met
• A real interest in helping people and learning the trade

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• HSA
• Paid time off

Schedule

Monday–Friday, 8-hour day shift — no nights or weekends

AlphaGraphics centers are independently owned and operated. This position is offered by an individual franchisee for their specific location.