Print & Courier Associate

Courier Services

Complete scheduled courier runs twice daily to pick up and deliver documents, packages, and print orders.

Ensure timely, accurate, and secure transportation of customer materials.

Maintain delivery records as required.

Communicate delivery status and address issues promptly.

Customer Service & Retail Support

Provide exceptional customer service at the retail front desk.

Aid customers with print service requests and basic product inquiries.

Process customer transactions and handle cash accurately.

Answer questions regarding order status, turnaround times, and service options.

Maintain a professional and welcoming customer experience.

Print Production Support

Operate print production equipment to produce customer orders.

Aid with printing, copying, cutting, binding, finishing, and packaging services.

Perform quality checks to ensure completed orders meet customer specifications.

Prepare completed jobs for pickup, shipment, or delivery.

Monitor production workflow and prioritize jobs to meet deadlines.

Equipment & Workspace Maintenance

Assist with basic equipment setup, including replenishing paper and toner.

Report equipment issues to designated technicians.

Maintain a clean, organized, and safe work environment.

Ensure production and customer service areas remain stocked with necessary supplies.

Administrative Support

Maintain job logs and production records as required.

Aid with inventory tracking and supply monitoring.

Perform other related duties as assigned.

Qualifications

Requires high school diploma or GED and 1-2 years of related work experience.

Dependable with a strong attendance record.

Excellent time management and organizational skills.

Strong customer service and communication skills.

High attention to detail and accuracy.

Flexible and willing to assist in multiple operational areas.

Ability to work independently and as part of a team.

Willingness to learn print production processes and equipment.

Basic cash handling experience preferred.

Ability to lift and move packages and print materials as needed.

Knowledge, Skills and Abilities

Working knowledge of copier and other related equipment and repair is preferred.

Requires knowledge and understanding of shipping/receiving procedures.

Basis electronics knowledge is preferred.

Possesses ability to work independently and flexibly to complete projects.

Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.

Possesses ability to comprehend instructions concerning mail delivery.

Possesses troubleshooting and problem solving skills.

Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.

Possesses excellent customer relations skills and excellent verbal communication skills.

Working Conditions, Mental and Physical Demands

Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.

Exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.

Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.

Dealing with tight deadlines and quick turnaround times imposes high stress levels.

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs.

Walking between buildings may be necessary.

About Us

At Ricoh, we are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success.

We are an integrated solutions provider and partner that connects people and technology, creating outstanding customer experiences, and delivering innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization.

We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest In Yourself

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually.

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.