Prinect Application Specialist

About the role

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Responsibilities

• Conduct in-person, virtual, and hybrid customer training sessions covering Prinect software modules and print production workflows.
• Configure and implement Prinect software solutions within customer print production environments, including advanced workflow automation and integration.
• Analyze customer workflow requirements and recommend solutions that improve operational efficiency and productivity.
• Troubleshoot technical issues during implementations and training engagements and collaborate with Technical Assistance Center (TAC) teams on escalated issues, feature requests, and software enhancements.
• Create and maintain training materials, user guides, best practices documentation, and project status reports.
• Assist Sales Representatives and Project Managers by evaluating customer requirements, qualifying opportunities, and setting implementation expectations.
• Provide expertise across all print production departments including Prepress, Pressroom, Postpress, Customer Service, and Computer-to-Plate (CtP) operations.
• Build strong customer relationships while delivering exceptional service and support throughout the customer lifecycle.

Requirements

• Technical training experience with the ability to communicate complex software concepts clearly and effectively.
• Strong understanding of print production systems and workflow automation.
• Knowledge of print shop operations including Prepress, Pressroom, Postpress, Customer Service, and CtP environments.
• Experience with Prinect Production Manager strongly preferred.
• Experience implementing industry-standard prepress systems or working for a printing technology software vendor preferred.
• Graduate of a recognized Print Management program preferred.
• Excellent presentation, training, communication, and customer service skills.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to travel extensively to customer locations as needed. Up to 50% travel required.

Benefits

• Medical, dental, and vision coverage eligibility from day 1.
• Short- and long-term disability coverage offered.
• 401(k) plan with employer match.
• Life insurance coverage offered.
• Vacation, Sick and Personal Time Off offered.
• 12 company holidays.
• Four floating holidays.
• ADA accommodation provided in compliance with the Americans with Disabilities Act of 1990.
• OSHA compliance ensuring a safe workplace.

Pay

$85,000 - $90,000 annually, depending on experience.