Principal, UX Designer

Ecosystem Vision & Advanced UX Architecture

• Ecosystem Experience Strategy: Define, execute, and scale the multi-year user experience strategy across all Vivint touchpoints, including mobile applications, physical smart panels, and ambient device interactions.
• Unified Design Language: Champion and evolve a unified design language system (DLS) that ensures third-party partner integrations and native Vivint hardware feel like a singular, cohesive ecosystem.
• Systems-Level Design: Architect complex interaction models, user journeys, and information hierarchies that seamlessly bridge physical device behaviors with real-time digital software controls.

Designing for AI & Partner Integrations

• AI/ML Experience Invention: Pioneer "new-to-world" design patterns for ambient intelligence and machine learning features, successfully translating predictive data (e.g., computer vision alerts, automated energy adjustments) into non-intrusive, reassuring user experiences.
• Frictionless Partner Onboarding: Design the end-to-end setup, control, and automation workflows for third-party partner devices, ensuring external hardware integrates into the Vivint app with zero customer friction.
• Contextual & Proactive UI: Craft smart notification frameworks and state-based interfaces that allow the home to intelligently surface the right information to the user at exactly the right moment.

Design Artifacts & Execution Excellence

• High-Fidelity Prototyping: Deliver comprehensive UX artifacts, including user flows, detailed wireframes, structural storyboards, and interactive prototypes to validate complex spatial or behavioral concepts.
• Working Backwards Frameworks: Partner with technical product management to co-author customer-centric strategic narratives, experiential mockups, and visual walkthroughs to secure executive alignment on future roadmaps.
• Usability Testing & Telemetry Loop: Design and oversee user research methodologies and coordinate with product analytics to evaluate live feature adoption, translating real-world user friction into immediate design iterations.

Influence & Design Diplomacy

• Cross-Functional Catalyst: Operate with extreme autonomy to influence, inspire, and align matrixed peer organizations across Hardware/Software Engineering, Technical Product Management, Industrial Design, and Executive Leadership.
• Engineering Partnership: Collaborate deeply with frontend and embedded software developers to ensure design intent, micro-interactions, and visual fidelity are maintained through to production deployment.
• Mentorship: Act as a technical beacon and mentor for the broader design community, fostering a culture of rigorous analytical thinking, creative bravery, and extreme customer-centricity.

Required Skills & Functional Dimensions

• Extreme Ambiguity Resolution: Exceptional ability to establish clean design frameworks in highly undefined spaces, such as emerging AI technologies or multi-vendor hardware configurations.
• Multi-Platform Fluency: Deep technical mastery designing across multiple surfaces simultaneously, including iOS/Android mobile apps, custom embedded touchscreen hardware (Panels), and ambient/voice UI.
• Prototyping & Tools Mastery: Expert-level command of modern design and prototyping toolchains (e.g., Figma, Principle, ProtoPie, or advanced motion/3D tools) to articulate dynamic, state-based smart home behaviors.
• Exceptional Narrative Articulation: Superb communication and presentation skills, with a proven track record of using storytelling and visual design to synthesize highly technical systems into compelling executive presentations.

Required Education & Experience

• Experience: 8+ years of experience as a UX designer, interaction designer, or product designer, with a strong portfolio showcasing shipped, mass-market consumer tech, mobile applications, or complex IoT/smart home systems.
• AI & Ecosystem Portfolio: Demonstrated success designing software features driven by complex data, predictive algorithms, or multi-device hardware environments.
• Education: B.S., M.S., or B.F.A. in Human-Computer Interaction (HCI), Interaction Design, Visual Design, or a related technical/creative discipline; equivalent portfolio-backed practical experience considered.