Principal User Researcher, Mixed Methods, B2B

Responsibilities

• Establish research processes and operations for a new design and research team at the company
• Lead user research initiatives focused on complex B2B user journeys, specifically for insurance agents
• Develop a panel for qualitative and quantitative research, enhancing agent data for metrics creation
• Analyze multi-step workflows and decision contexts to identify user needs and pain points
• Deepen understanding of insurance agency market segments for better product-market fit
• Create scalable research frameworks for ongoing user feedback and satisfaction measurement
• Conduct mixed-method research, applying advanced methodologies for comprehensive insights

Qualifications

• 7+ years of user research experience, particularly in B2B SaaS, financial services, or enterprise tools
• Demonstrated ability to establish and scale research functions or processes for teams

Benefits

• Flexible remote work options
• Comprehensive health and wellness benefits
• Opportunities for professional development and mentorship
• Support for a diverse and inclusive workplace