Principal Technologist (Req#1230)

About the role

The Principal Technologist will serve as a customer-oriented liaison between sales, pre-sales engineering and customer stakeholders. The position requires a strong understanding of how technology drives business outcomes and enables the development of strategies aligned to customer objectives.

Responsibilities

• Define end-state architecture vision, strategy, and go-to-market plans leveraging Plus services and OEM solutions.
• Utilize technical vision and strategy plans to productize service and product offerings, creating high-value solutions.
• Aid in designing and architecting solutions tailored to customer requirements.
• Facilitate design architecture and conduct peer reviews with customers to ensure thorough documentation.
• Develop vertical and horizontal customer relationships and expose customer technical stakeholders to emerging technologies.
• Provide thought leadership to ePlus Sales, Engineering, and Strategy teams by sharing insights and trends to guide strategic decisions.
• Evangelize ePlus services with customers, OEM partners and across ePlus, using a consistent message and method for planning and delivery.
• Serve as a communication conduit from customer technical stakeholders to the internal engineering team.
• Engage internal pre-sales engineering teams to identify and map new opportunities, facilitate issue resolution, and expedite solutions, providing frequent updates to Account Management and Engineering teams.
• Work with Solution Architects to scope and price strategic solutions.
• Plan and lead executive and technical briefings for customers and OEM partners.
• Co-present project plans and Level of Effort to customers, guiding technical resources to meet customer program requirements.
• Coordinate with subject matter experts (SMEs) to consolidate and convey solution requirements and technical responses.
• Facilitate technical scoping/reviews and assist presales engineers and SMEs in developing Statements of Work (SOW).
• Engage with customer operational and technical staff to measure progress on projects and identify new opportunities.

Qualifications

• Bachelor's degree or Master’s degree in a technical or business discipline is preferred or equivalent relevant industry experience.
• A minimum of 3 years of experience in a field-based services management position with a minimum of 5 direct staff is preferred.
• Experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice.
• Experience in operations and project management.
• Proven ability to drive revenue and services growth through OEM-aligned solutions, not limited to advisory or consulting roles.
• Candidates should demonstrate multi-domain experience and familiarity with OEM or partner ecosystems, whether from a customer, partner, or provider environment.
• 8 or more years of experience in designing or implementing complex networks, systems/storage solutions and ability to articulate deep technical knowledge of infrastructure services, data center design and cloud integration for enterprise customers.
• Enterprise networking architecture experience with at least one of the following: Cisco, Arista, Juniper, or HPE Aruba.
• Security architecture experience with Palo Alto Networks, Fortinet, Cisco Security, or Zscaler.
• Data center infrastructure experience with Dell Technologies, HPE, Lenovo, Pure Storage, NetApp, VMware, or Nutanix.
• Hybrid cloud architecture experience, with strong preference for Microsoft Azure (AWS knowledge a plus).
• Familiarity with Infrastructure-as-Code concepts (e.g., Terraform) and modern automation frameworks.
• Certifications in relevant technologies: CCIE, CCDE, AWS, GCP, CCSP, CISSP, CSA, CCDP.
• Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills.
• Strong leadership and interpersonal skills.
• Comprehensive experience in the strategy, process and methodology for business enablement and transformation through technology.
• Knowledgeable and able to facilitate pre-sales discussions acting as a liaison between cross functional team within customer organization and ePlus.
• Candidate will have a general understanding of design, plan, deployment and support of following: Network Infrastructure Solutions, Data center and Cloud, Storage, Security, Software Licensing, Managed Service support and engagement.