Principal Technical Program Manager, Search Customer Experience

Key job responsibilities

• Work with teams across engineering, product, science, legal, UX, and design to lead requirements and deliver customer facing experiences.
• Lead daily stand-ups, track progress against key milestones, and lead technical conversations.
• Identify, assess, track and mitigate issues and risks at multiple levels.
• Communicate effectively with stakeholders at all levels, from early career university hires to senior executives.
• Represent the team in conversations and debates related to complex decisions, trade-offs, and solutions.
• Build relationships and manage by influence in a matrix organization to solve complex AI problems against tight timelines.
• Mentor other TPMs and serve as a role model across the organization on TPM best practices (e.g., status reports, workback plans, executive communications).

About the team

Our team operates in a friendly, fast-paced, and diverse and inclusive work environment. We are driven by the excitement of inventing products, building technologies, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope, benefits, and support of a large company and the spirit and heart of a small startup.

Basic Qualifications

• 7+ years of technical product or program management experience
• 10+ years of working directly with engineering teams experience
• 5+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 8+ years of hands-on work managing complex technology projects experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules