Principal Technical Program Manager, Enterprise Technology

About the role

You will report to the Director of Enterprise Technology Operations and will work closely with Engineering teams, in addition to other teams across the business, to support important initiatives.

• Organize, plan, and track ongoing technical projects and critical initiatives for the Enterprise Technology team, with a specific focus on Digital Supply Chain.
• Drive daily technical execution across engineering teams, ensuring progress against design milestones, system readiness, and delivery timelines.
• Translate high-level business needs into technically feasible and prioritized requirements. Ensure every initiative has clear technical definitions and delivery criteria.
• Partner with engineering leads to understand technical architecture and align roadmaps with execution plans. Drive consistent decision-making by clarifying trade-offs and validating technical feasibility throughout the program lifecycle.
• Identify cross team dependencies, blockers, manage risks, and proactively clear paths to execution without waiting for direction.
• Facilitate Agile ceremonies (Backlog grooming, Sprint planning, Daily standup, Retrospectives, Demos, UAT coordination), where applicable, to lead team accountability, transparency, and continuous improvement.
• Create functional and technical documentation, including process flows, APIs, and integration specs to ensure long-term maintainability and clarity.
• Lead daily progress of projects and initiatives with regard to meetings, schedule, scope, and reporting.
• Serve as a key liaison to facilitate planning and collaboration between teams, align on goals, identify dependencies, mitigate risks, and communicate regular updates to all team members to ensure clarity and alignment.

About You

• You have 15+ years of experience within software development managing complex, technical programs in content/media, digital platforms, or SaaS.
• You have Bachelor's Degree in Computer Science, Engineering, or a related field.
• You are fluent with tools like Jira, Confluence, Lucid, and/or Smartsheets.
• You have a technical foundation—you're comfortable in conversations about APIs, content pipelines and cloud architecture.
• You have a background in software development processes and Agile SDLC.
• You understand business needs, priorities and can track execution towards deliveries; identifying options and trade-offs effectively as needed.
• You have experience coordinating UAT sessions and executing release/launch planning.
• You have managed large initiatives involving Engineering, Product, and Operations.
• You can convey technical information to non-technical audiences.
• You communicate with clarity and confidence, navigating between executive updates and Engineering stand-ups with ease.
• You have experience managing projects specifically related to digital supply chain, including media asset management, content and metadata workflow, financial systems and/or other enterprise technologies.
• You have experience in or managing projects related to streaming (a plus).

About the Team

We are a team of enterprise technology professionals who own the Digital Content Supply Chain (DSC), workflow automation, and cloud operations to power our modern media supply chain platform.

The Enterprise Technology department is a team of enthusiasts who dedicate their time to building reliable and scalable solutions to help build, run, and transform enterprise applications. We promote strong engineering practices and use innovative technologies and cloud-based microservice architecture, which enable Crunchyroll enterprise teams to integrate seamlessly and achieve their goals.

About Our Values

• Courage. We believe that when we overcome fear, we enable our best selves.
• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
• Kaizen. We have a growth mindset committed to constant forward progress.
• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.