Principal Technical Program Manager – Data Intelligence, AI & Delivery Tooling

About the role

We are seeking an experienced Technical Program Manager (TPM) to lead the development of data-driven tools, reporting platforms, and AI-enabled capabilities that improve the predictability, visibility, and operational excellence of Oracle Cloud Infrastructure (OCI) Data Center Delivery.

Responsibilities

• Data & Analytics
• Develop scalable data pipelines that aggregate information from multiple enterprise systems into a trusted source of truth.
• Design and implement executive dashboards and reporting solutions that provide real-time visibility into delivery health, schedule performance, resource utilization, and risk.
• Define and maintain key performance indicators (KPIs) and delivery metrics that improve operational decision-making.
• Analyze large and complex datasets to identify trends, bottlenecks, risks, and opportunities for process improvement.
• Drive adoption of data-driven decision making across Data Center Delivery.
• AI & Large Language Models
• Identify and implement practical GenAI and LLM use cases that improve engineering productivity and operational efficiency.
• Design AI-powered assistants that help teams summarize project status, identify delivery risks, generate reports, and answer operational questions.
• Evaluate emerging AI technologies and recommend solutions appropriate for enterprise-scale deployment.
• Develop prompt engineering strategies and Retrieval-Augmented Generation (RAG) workflows that leverage internal operational data.
• Partner with security and governance teams to ensure responsible AI practices and data privacy compliance.
• Tool Development & Automation
• Lead the development of internal tools that automate manual processes and reduce operational overhead.
• Design integrations across enterprise platforms such as Jira, reporting systems, asset management tools, and data warehouses.
• Define technical requirements and work closely with software engineering teams to deliver scalable applications.
• Continuously identify opportunities to eliminate repetitive work through automation and workflow optimization.
• Technical Program Management
• Lead cross-functional initiatives involving Engineering, Data Engineering, Operations, Product Management, and Infrastructure teams.
• Translate business problems into technical roadmaps with clear milestones and measurable outcomes.
• Manage project plans, dependencies, risks, and stakeholder communications.
• Prioritize initiatives based on business impact and engineering capacity.
• Drive execution while maintaining alignment across multiple organizations.
• Continuous Improvement
• Establish metrics to measure tool adoption, operational efficiency, and business impact.
• Promote best practices for data quality, governance, documentation, and knowledge sharing.
• Champion a culture of experimentation, innovation, and continuous improvement.

Qualifications

• Experience building data-intensive applications or internal engineering tools.
• Strong SQL Skills And Experience Analyzing Large Datasets.
• Experience with Python or similar programming languages.
• Experience with APIs, automation frameworks, and system integrations.
• Experience building dashboards using Power BI, Tableau, Looker, or similar platforms.
• Familiarity with cloud-native architectures and distributed systems.
• AI & Data Experience implementing LLM or GenAI solutions in enterprise environments.
• Understanding of prompt engineering, vector databases, embeddings, and Retrieval-Augmented Generation (RAG).
• Experience working with structured and unstructured datasets.
• Knowledge of machine learning fundamentals and predictive analytics.
• Program Management Demonstrated success leading complex technical programs involving multiple stakeholders.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to influence without direct authority.

Preferred Experience

• Experience supporting cloud infrastructure or large-scale operational organizations.
• Experience developing executive reporting and operational dashboards.
• Experience improving business processes through automation.
• Familiarity with data center operations, infrastructure delivery, or cloud deployment lifecycle is a plus.

Success in This Role Within the First Year

• Built scalable reporting and analytics capabilities that become the trusted source for delivery metrics.
• Reduced manual reporting through automation and self-service tooling.
• Delivered AI-powered solutions that improve operational productivity.
• Established standardized KPIs for delivery health and execution.
• Improved leadership visibility into risks, dependencies, and delivery confidence.
• Increased organizational efficiency through modern data platforms and intelligent automation.