Principal Technical Program Manager - AI

About the role

The Principal Technical Program Manager will lead the strategy and execution of AI programs across Motorola Solutions, ensuring that AI investments translate into improved customer outcomes.

Responsibilities

• Drive and coordinate efforts across the central AI organization and all dependent product teams for the seamless delivery of AI features and products.
• Work with various product teams to establish and measure a systemic link between AI model performance and customer outcomes, including baselining current customer impact and driving continuous improvement.
• Integrate AI/ML into the company's internal software development lifecycle, tracking adoption, evangelizing best practices, and reporting on the impact of these tools on engineering velocity and quality.
• Design, implement, and maintain a high-value, executive-facing dashboard that tracks key AI impact metrics, development efficiency metrics, and overall organizational goals.
• Own the organizational mechanism for driving transparency and alignment with partner product teams, regularly presenting core AI metrics, communicating strategic initiatives, and tracking progress.
• Provide immediate program management and definition for critical projects, including bringing initial definition to "highly ambiguous" product concepts, conducting early-stage customer/partner discovery, and ensuring proper prioritization, staffing, and smooth transition to dedicated Product Managers.

Qualifications & Experience

• 10+ years of technical program management experience, with significant time spent leading complex, cross-functional programs in AI/ML research and platforms.
• Deep understanding of AI and Machine learning, Machine Learning lifecycle (MLOps), data platforms, and challenges of building and deploying central, reusable AI infrastructure and models.
• A background in computer vision and/or voice technologies is a significant plus.
• Proven experience defining and implementing metrics frameworks (KPIs, OKRs) to measure the success of core technology platforms and drive organizational change and accountability.
• Strong analytical skills, with experience working with AI performance metrics (e.g. Precision/Recall), real-time video processing, and inference optimization.
• Demonstrated ability to operate at a Principal level, influence senior leaders across organizations, drive consensus, and communicate complex technical and strategic concepts clearly and concisely.
• Excellent oral and written communication skills, with the ability to present ideas, roadmap elements, and business cases to both technical and non-technical stakeholders.
• Customer-focused with a track record of building strong relationships and understanding customer needs.
• Experience in public safety, security-focused software, mission-critical systems, or emergency communications is a plus.
• Experience bringing initial definition to "highly ambiguous" product concepts and conducting early-stage discovery for emergent initiatives.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!