Principal Technical Program Manager, Alexa Shopping-Core

About the role

Alexa+ is transforming how hundreds of millions of customers shop by voice, and delivering on that promise depends as much on how we build as on what we build. We're looking for a Principal Technical Program Manager to define and deliver the horizontal initiatives that raise the bar across all of Alexa Shopping — leading with the Amazon Stores Agent, the experience that lets customers complete multi-step store tasks through natural conversation on Alexa+ enabled Echo Family Devices, and extending to the cross-cutting programs, including testing and quality automation, that determine how quickly and reliably we ship. You will own a portfolio of very large, cross-organizational programs, remediate endemic problems that no single team can solve alone, and create the mechanisms that keep these programs succeeding with and without your involvement. You will work at the intersection of agentic AI research and production-quality delivery, often in areas where neither the business nor the architectural strategy has been defined, driving clarity where the problem itself is not yet clear. This is a highly visible role: you operate with complete independence, act as a force multiplier across peer teams inside and outside Alexa Shopping, and represent complex decisions and trade-offs to leaders up to three levels above (Directors and VPs). You will operate as an extension of the organization's leadership, anticipating where the org needs to go and building the programs to get it there.

Key responsibilities

• Own and scale the Amazon Stores Agent on Alexa+ enabled Echo Family Devices — launching agentic store actions that let customers complete multi-step tasks across Registries, Payments, Subscribe & Save, Addresses, Orders, and Returns by gathering what's needed through natural conversation and completing the steps on their behalf.
• Drive the program from its first actions to a customer-complete experience, holding a high task-completion bar and standing up the shared foundations — routing, evaluation, and API integration — so customers finish whole tasks hands-free and new actions ship faster over time.
• Define and own a portfolio of very large programs that cut across Alexa Shopping teams and organizations, beginning with the Amazon Stores Agent, decomposing ambiguous, org-level goals into clear workstreams that teams can execute independently.