Principal Technical Producer, Account Management - Central Tech

About the role

As a Principal Technical Producer on Central Tech's Account Management team, you will co-lead the Duo-model engagement system alongside a senior technical counterpart, serving as the clear front door for Riot's internal customers. In this role, you will streamline customer demand into actionable priorities through structured rituals and decision-making, while reinforcing the Product Menu to minimize bespoke, reactive intake. Partnering closely with engineering, product, and leadership stakeholders, you will build a predictable, scalable engagement model that enhances roadmap alignment, maximizes visibility, and drives successful delivery across the organization.

Responsibilities

• Lead the customer-facing account management side of the Duo model, partnering with a senior technical counterpart to create a unified and high-trust interface between Central Tech and assigned customers.
• Shape and evolve how Central Tech engages with customers by improving the mechanisms, rituals, and artifacts that support the Duo model at scale.
• Help customers navigate Central Tech's Product Menu by translating needs into standard offerings where possible and clearly identifying when work is bespoke, cross-functional, or requires escalation.
• Partner with stakeholders to translate customer goals, constraints, and dependencies into clear plans, priorities, and actionable work.
• Lead roadmap alignment, prioritization, and tradeoff conversations so customer asks are grounded in strategic outcomes rather than reactive intake.
• Own the initiative's work systems for the relationship, including rituals, tracking, reporting, decision logs, follow-ups, and stakeholder communication.
• Ensure asks, commitments, dependencies, risks, and decisions are captured in the appropriate systems and remain visible to customers and internal partners.
• Establish accountability loops and governance structures so stakeholders have clarity on status, ownership, and next steps.
• Represent customer context and priorities in internal Central Tech conversations, helping engineering, product, and program partners stay aligned on what matters most.
• Assess stakeholder sentiment, relationship health, and engagement friction, then proactively drive improvements in trust, clarity, and execution quality.
• Identify blockers, escalation needs, and cross-team gaps early, and drive them to resolution with the right level of urgency and leadership visibility.
• Help create a more sustainable operating environment by reducing random pings, relitigation, and avoidable coordination overhead across Central Tech and its customers.

Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent experience with strong technical knowledge and problem-solving skills.
• Minimum of 6 years of experience as a Technical Producer, Program Manager, Product Manager, Delivery Lead, or similar role supporting medium to large technical teams.
• Experience leading cross-functional, initiative-level work in environments where success depends on influence, alignment, and operational rigor rather than direct authority.
• Strong ability to define and communicate plans, tradeoffs, and priorities across technical and non-technical audiences.
• Demonstrated strength in stakeholder management, including working with senior partners, navigating competing priorities, and maintaining trust through clear communication and follow-through.
• Experience building or owning work systems that include planning cadences, tracking, reporting, decision-making rituals, and partner communications.
• Strong technical fluency and systems thinking, with the ability to understand complex technical work well enough to facilitate planning, risk management, and customer conversations credibly.
• Experience scaling Agile/Lean frameworks across large portfolios and utilizing enterprise project tracking tools.
• Excellent leadership, organizational, and relationship management skills.
• Experience working with internal customers who have diverse needs, contexts, and levels of technical fluency.

Qualifications

• Experience in technical account management, customer-facing production, strategic operations, partner management, or similar outward-facing roles.
• Experience working with platform, infrastructure, developer tooling, live operations, or other Central Tech-adjacent domains.
• Experience helping organizations move from ad hoc intake toward more product-led, service-oriented, or menu-driven operating models.
• Familiarity with portfolio management systems, dashboards, and structured operating cadences used to manage complex technical work.
• Experience improving engagement models, intake processes, or cross-functional planning mechanisms at scale.
• Strong understanding of how engineering, product, and program functions partner together in a matrixed environment.
• Experience balancing relationship management with execution oversight across multiple internal customers or business units.
• Passion for games and an interest in building the technical capabilities that help Riot teams deliver for players.

Benefits

• Open paid time off policy and flexible work schedules.
• Medical, dental, and life insurance.
• Parental leave for you, your spouse/domestic partner, and children.
• 401k with company match.