Principal Technical Business Systems Analyst

About the role

This role will serve as a key liaison between business stakeholders and technology teams, translating complex business needs into clear requirements that support effective system solutions. You will help shape best practices in business analysis, improve existing processes, and ensure technical work aligns with broader project goals. The position also requires close partnership with QA, engineers, and other cross-functional partners to validate functionality and drive strong outcomes across multi-platform applications.

Responsibilities

• Lead collaboration with cross-functional teams in an Agile environment.
• Analyze and translate business needs into user stories aligned with project goals.
• Conduct independent work that influences best practices in business analysis.
• Facilitate communication between stakeholders and development teams.
• Conduct interviews and analysis sessions to support IT project requirements.
• Identify opportunities for improvement in existing systems and processes.
• Work closely with Quality Assurance and Engineers to validate system functionality.
• Troubleshoot issues and recommend solutions.
• Create technical documentation and flow diagrams for solutions.
• Coach and mentor analysts within the team.

Qualifications

• 10+ years of relevant work experience as a Lead Business Systems Analyst.
• Ability to analyze complex business processes for improvement.
• Skill in identifying and solving business problems innovatively.
• Effective communication skills to convey technical information clearly.
• Proficiency in managing system requirements from stakeholders.
• Understanding of complex multi-platform applications and databases.
• Strong documentation skills for comprehensive reports and specifications.
• Proficiency with SQL, Toad, MS Access, Excel, and/or SharePoint.
• Strong knowledge of Agile development, including experience with Jira and Confluence.

Compensation

$114,000 – $165,300 annually

Location & schedule

Remote — US-based candidates only; no visa sponsorship available.

Benefits

• Medical, dental, vision and life insurance.
• 401(k) with company matching and financial advisory services.
• Tuition reimbursement up to $5,250/year.
• Business-casual work environment with jeans allowed.
• Generous paid time off including holidays and floaters.
• Paid volunteer time (16 hours/year).
• Leave of absence programs including paid parental leave.
• Business Resource Groups for community and inclusion initiatives.