Principal Strategic Consultant (AI Delivery)

This role is remote, based in the United States.

About the role

Cornerstone is seeking a Principal Strategic Consultant (AI Delivery) to lead the successful implementation and deployment of AI solutions across global enterprise customers. This role is responsible for driving delivery excellence across Workforce AI (Intelligence+, Skills Architect, PeopleGraph, Agent Packs, and emerging AI-powered solutions). You will coordinate cross-functional teams, manage executive customer relationships, oversee customer execution from Solution Design handoff through HyperCare, and ensure customers achieve measurable business outcomes from their Workforce AI investments. The ideal candidate combines enterprise SaaS delivery leadership, strategic consulting, program management, customer engagement, and operational execution expertise.

Responsibilities

• Own end-to-end customer execution from Solution Design handoff through HyperCare.
• Develop delivery plans, implementation strategies, and governance frameworks.
• Establish project milestones, success measures, and operational readiness criteria.
• Ensure successful deployment, customer launch readiness, adoption, and transition to Customer Success.
• Serve as the primary delivery leader for customer engagements.
• Act as the trusted delivery advisor for executive customer stakeholders, ensuring implementation decisions remain aligned with agreed business outcomes.
• Facilitate executive steering committees and status reviews.
• Build strong relationships with customer stakeholders.
• Manage expectations, risks, dependencies, assumptions, decisions, and executive escalations.
• Coordinate Advisory, Solution Design, Product Management, Engineering, Forward Deployment Engineering (FDE), Customer Success, Sales, Delivery Services, and customer stakeholders.
• Ensure alignment between solution definition and implementation execution.
• Drive testing, validation, launch readiness, and deployment activities.
• Support transition through HyperCare to Customer Success, ensuring operational readiness and long-term adoption.
• Lead implementation governance and executive milestone reviews.
• Ensure delivery gates and readiness criteria are achieved before progressing through implementation phases.
• Track delivery health and proactively resolve delivery risks.
• Establish repeatable delivery processes, governance models, and implementation best practices.
• Identify opportunities to improve implementation efficiency and scalability.
• Contribute to the Workforce AI Delivery Methodology, Playbook, and reusable implementation assets.
• Capture lessons learned to continuously improve global delivery.

Requirements

• 8+ years of experience in enterprise SaaS delivery, implementation leadership, program management, consulting, or customer execution.
• Experience managing complex enterprise customer implementations.
• Strong executive stakeholder management skills.
• Experience leading cross-functional teams in matrixed organizations.
• Exceptional communication and organizational skills.
• Ability to travel up to 25% for client site visits.

Preferred Qualifications

• Workforce technology experience.
• HR technology experience.
• Enterprise software implementation experience.
• Global customer delivery experience.
• Experience working with AI-enabled software solutions.

About Cornerstone

At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI™, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph™, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness.

Pay

The base salary range for this position is $128,500 - $205,600 USD.

Benefits

Cornerstone offers a comprehensive compensation package that may include annual bonuses, short- and program-specific awards depending on the role. The package also includes a comprehensive benefit offering.