Principal, Solutions Architect
What You’ll Be Doing
The Principal Product Solutions Architect, Specialty Product Management role at Evolent is responsible for ensuring that proposed customer solutions align with product strategy and roadmap direction, reflect standardized workflows, and stay within supported product and configuration boundaries. This role involves applying strong product judgment to distinguish between core product capabilities, supported configuration patterns, and custom requests that create new product, engineering, or operational burden. The role also involves challenging, redirecting, or escalating solution proposals that create material risk to platform health, delivery success, pricing integrity, or future roadmap flexibility.
Core Responsibilities
Product-Led Solution Governance: Serve as the senior product authority in pre-commitment solution shaping, ensuring proposed customer solutions align with product strategy and roadmap direction, reflect standardized, productized workflows wherever possible, stay within supported product and configuration boundaries, and make tradeoffs explicit across customer value, product integrity, delivery feasibility, and long-term scalability.
Commercial Guardrails and Deal Integrity: Partner with Strategic Accounts, Sales, and Product leaders to ensure customer commitments are grounded in a realistic understanding of what the product does today, what can be configured within standard patterns, what requires non-standard customization, and what creates incremental implementation, engineering, support, or roadmap burden. Make the commercial implications of solution choices visible early, including custom work that should be reflected in deal structure or pricing, customer-specific asks that do not create reusable value for the broader portfolio, commitments that imply roadmap changes, technical debt, or operational lift, and strategic exceptions that require deliberate executive review.
Portfolio and Workflow Coherence: Own the coherent representation of Evolent’s specialty product ecosystem across specialty products, ensuring solutions are positioned as an integrated portfolio rather than a collection of one-off offers. Maintain and evolve canonical end-to-end workflow models spanning intake, clinical review, decisioning, correspondence, and downstream operational execution. Ensure workflows presented internally and externally are operationally accurate, consistent where product intent is shared, explicit where variation is intentional and justified, usable as a basis for solutioning, scoping, and implementation planning. Surface second-order and downstream impacts of solution decisions across delivery, operations, support, and future product flexibility.
Early Discovery and Product-to-Delivery Continuity: Engage early in customer discovery and solution shaping to ensure opportunities stay aligned to product intent, known workflow standards, feasible delivery models, and realistic configuration and implementation boundaries. Provide continuity from pre-sales through transition by documenting and communicating original product assumptions, agreed scope boundaries, known risks and tradeoffs, any strategic exceptions or non-standard commitments. Serve as a key bridge between Product, Sales, Strategic Accounts, and Delivery to reduce downstream rework, scope confusion, and execution escalations.
Strategic Exception Management: Establish and apply clear decision frameworks for when customer-specific solutioning should be absorbed into standard product patterns, delivered through supported configuration, priced and scoped as custom work, declined or escalated as misaligned to strategy. Partner with Product and Commercial leadership to ensure exceptions are evaluated on reuse potential across customers, delivery complexity, engineering burdens, support burndown, time-to-value, impact on product roadmap and platform sustainability. Help create greater organizational clarity on where Evolent should flex for strategic advantage and where it should hold the line.
Organizational Leverage and Product Maturity: Raise solution quality and product maturity across the organization by modeling strong product judgment and tradeoff thinking, creating reusable solution patterns and decision frameworks, improving clarity on product boundaries, configuration standards, and workflow intent, informally mentoring Product Managers and commercial partners on product-led solutioning. Support the evolution of a more disciplined, product-led commercial model where customer solutioning strengthens the portfolio rather than fragmenting it.
Qualifications
Bachelor’s degree in Business, Engineering, Computer Science, Healthcare Administration, or a related field; advanced degree preferred
10+ years of experience in Product Management, Solution Architecture, Product Strategy, Implementation Strategy, or related roles in a complex technology environment
Significant experience operating in pre-sales, commercial shaping, or strategic discovery contexts while representing product and platform interests
Proven ability to evaluate solution tradeoffs through a product, operational, technical, and commercial lens
Strong executive presence and the ability to influence senior leaders across Product, Sales, Strategic Accounts, Delivery, and Engineering
Demonstrated ability to challenge proposed approaches constructively and drive clarity in ambiguous, high-stakes situations
Experience building reusable workflow models, solution standards, and decision frameworks
Strong understanding of healthcare technology, workflow complexity, and regulated operating environments preferred
Experience in specialty benefits management, utilization management, clinical workflows, or payer/provider technology strongly preferred
Technical Requirements
High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router
Company Information
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
If you need reasonable accommodation to access the information provided on this website, please contact recruitingteam@evolent.com for further assistance.
The expected base salary/wage range for this position is $130,000 - 150,000. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.