Principal Solution Architect

About the role

As a key member of the customer success team, the Solution Architect is responsible for ensuring that Arena’s application is implemented in a timely and professionally to the customer’s ultimate satisfaction. You will be working with new customers as well as driving adoption support and best-practices guidance for existing customers.

Responsibilities

• Present Arena application to customers, demonstrating functional expertise and offering pragmatic guidance, including pros and cons of various implementation options.
• Contribute to the ongoing effort of troubleshooting and solving data problems and process issues that relate to the efficient implementation of the application.
• Lead multiple, successful implementations of Arena, including project management, configuration and installation of software, data migration and customer training.

Requirements

• Analyze and map customers’ business requirements to meet implementation objectives.
• Develop and maintain a deep understanding of the functional architecture of the Arena PLM application, its modules, and its features.
• Work with other members of the customer success team to translate your deep understanding of the Arena PLM application and how customers’ use it most effectively into educational content for the Arena customer base.

Preferred Skills and Knowledge

• Analyzing and mapping customers’ business requirements to meet implementation objectives.
• Developing and maintaining a deep understanding of the functional architecture of the Arena PLM application, its modules, and its features.
• Working with other members of the customer success team to translate your deep understanding of the Arena PLM application and how customers’ use it most effectively into educational content for the Arena customer base.

Preferred Experience

• Quality Management Systems (QMS)
• ECAD/MCAD/Product Data Management (PDM)
• Engineering Change Management (ECM)
• Document Management Systems (DMS)
• Demonstrated passion for people and serving the customer
• Strong presentation skills, project planning and scoping experience
• General knowledge of relational database and reporting application solutions
• Demonstrated Microsoft Excel skills (MS Access a plus)
• Experience in implementing SaaS software solutions

Required Qualifications

• BS or MS in Mechanical Engineering, Industrial Engineering, Production Operation, or another related field.
• Minimum 5 to 7 years of proven consulting and software solution implementation setting.
• A manufacturing background in High Tech, Medical Device or Consumer Packaged Goods
• Product Lifecycle Management (PLM) experience

Benefits

Precise details about benefits are not provided in the job posting. Please refer to the PTC Careers Page for more information.

Pay

The anticipated annual salary range for this position is between $78,000 - $174,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus.

Schedule

The schedule is not specified in the job posting. Please refer to the PTC Careers Page for more information.