Principal ServiceNow Solution Architect

About the role

This role blends deep platform architecture expertise with change leadership and emerging technology enablement, including artificial intelligence (AI). We are looking for a self-motivated, trusted and a visionary technology leader who will lead translating complex business needs into scalable, secure, and high‑performing ServiceNow solutions that deliver measurable outcomes.

What You'll Do

• Own the end‑to‑end architecture for ServiceNow, ensuring solutions are scalable, secure, and aligned to enterprise standards.
• Lead the design and delivery of complex ServiceNow implementations, upgrades, and optimizations across supply chain and enterprise workflows.
• Proficient in utilizing diverse AI tools (not limited to NowAssist) to drive efficiency, automation, and continuous improvement across the SDLC
• Serve as a technical thought leader, guiding development teams and influencing stakeholders through architecture decisions.
• Translate business requirements into technical architectures and integration patterns that enable long‑term flexibility.
• Drive process transformation and change adoption, modernizing workflows through automation and platform capabilities.
• Identify and enable AI agents and generative AI use cases within ServiceNow to improve productivity, insights, and decision‑making.
• Partner with data, engineering, and business teams to operationalize emerging technologies.
• Establish and promote best practices for configuration, development, governance, and lifecycle management.
• Ensure solutions meet performance, reliability, security, and compliance expectations.

What You'll Bring (must‑haves)

• 12+ years of overall ServiceNow experience, including 5+ years in a solution or platform architect role.
• Proven experience designing scalable, high‑performing ServiceNow architectures across modules such as: Source to Pay, IT Service Management, IT Operations Management, Customer Service Management, Human Resources Service Delivery, Integrated Risk Management, Custom application development
• Hands‑on expertise with ServiceNow integrations, including REST, SOAP, MID Servers, and third‑party tools.
• Strong hands‑on experience with ServiceNow scripting and automation, including JavaScript, Glide API, Flow Designer, and IntegrationHub.
• Deep knowledge of ServiceNow configuration and platform controls, such as workflows, UI policies, data policies, business rules, and client scripts.
• Demonstrated ability to lead technical change, influence stakeholders, and guide teams through transformation initiatives.
• ServiceNow certifications such as Certified Technical Architect (CTA), Certified Implementation Specialist (CIS), or architecture‑level certifications.
• Strong communication skills with the ability to explain complex technical concepts to non‑technical audiences.

Nice to have

• Experience supporting supply chain or enterprise operations environments, including CMDB and data modeling.
• Hands‑on experience with ServiceNow Shopping Hub, Procurement, Sourcing, or Third‑Party Risk Management modules.
• Familiarity with automation frameworks, DevOps practices, or CI/CD pipelines.
• Experience operating in Agile delivery environments.
• Background as a techno‑functional leader (roughly 60–70% technical, 30–40% functional).

Education

Bachelor's degree in Computer Science, Computer Engineering, or a related field — or equivalent practical experience.

Why this role matters

In this role, your work will directly impact how the organization scales ServiceNow, modernizes operations, and leverages emerging technologies to drive real business value. You'll influence architecture decisions that shape platforms used across the enterprise.

Pay

Our Principal System Engineering jobs earn between $155,400.00 - $261,100.00 USD Annual. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Schedule

Weekly Hours: 40

Full-time office role. This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.