Principal Service Engineer IS - Platform Developer/Architect- ServiceNow- Hybrid
About the role
As a Service Engineer on the ServiceNow team, you’ll partner with stakeholders, developers, and product owners early in the lifecycle to design, operate, and continuously improve enterprise-scale services that empower caregivers. You’ll help shape the ServiceNow vision and roadmap—bringing deep technical expertise to guide decisions and deliver measurable outcomes across quality, cost efficiency, usability, and caregiver satisfaction. From turning requirements into clear designs and best practices to engineering resilient, secure, high-performance solutions, you’ll own problems end-to-end and drive them to lasting resolution. You’ll lead innovation, optimize platform performance and spend, strengthen disaster recovery readiness, and ensure every release is predictable, reliable, and production-ready.
Responsibilities
- Own product strategy, roadmap, and development for ServiceNow
- Define Architecture & Platform Strategy
- Own Integration & Enterprise Architecture Patterns
- Enable application lifecycle decisions (rationalization, modernization, retirement)
- Collaborate with architects, developers, and operations teams using Agile/Scrum
- Establish Platform Governance & Engineering Standards
- Ensure Quality, Performance & Reliability while supporting delivery and continuous improvement
Requirements
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or an equivalent combination of education and experience
- 8+ years of related experience
- Strong experience in automation, specifically related to deployment, recovery, or other manual processes
- Strong experience with n-tier solutions
- Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
- Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
- Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
- Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis
Preferred Qualifications
- ServiceNow Certifications (CSA, CAD, EA)
- Strong experience with ServiceNow CMDB and Application Portfolio Management
- Solid understanding of CSDM and CI relationships
- Experience as a Product Owner, Business Analyst
- Agile/Scrum delivery experience
- Strong stakeholder management and communication skills
- Experience with ServiceNow integrations
Pay
Salary Range by Location:
- AK: Anchorage: Min: $68.33, Max: $116.36
- California: All Southern California - Except Bakersfield: Min: $71.23, Max: $121.29
- Oregon: Portland Service Area: Min: $68.33, Max: $116.36
- Washington: Western: Min: $71.23, Max: $121.29
These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Benefits
Providence offers a comprehensive benefits package including:
- Retirement 401(k) Savings Plan with employer matching
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
Schedule
Full time, Day shift
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.
Work Location
Hybrid work for candidates who reside within 65 miles of an office location in:
- Anchorage, Alaska
- Renton, Seattle, or Redmond, Washington
- Portland, Oregon
- Irvine, California
Workplace Type: Hybrid