Principal Service Delivery Readiness Manager

About the role

The Principal Service Delivery Readiness Manager ensures that complex B2B customer engagements are fully delivery-ready before execution begins, protecting T-Mobile from financial and service-continuity risks. This role operates upstream of Service Delivery, validating customer readiness, resolving dependencies, and shaping executable commitments during late-stage sales and Day-0 planning. By enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners, the role prevents high-risk, unready work from entering execution. The Principal Service Delivery Readiness Manager engages with senior executives and cross-functional stakeholders to provide authoritative guidance in high-visibility environments. Through these efforts, the role safeguards revenue, service stability, and long-term customer outcomes for T-Mobile. Candidates outside designated locations will be considered.

Responsibilities

• Ensures complex B2B customer engagements are fully delivery-ready by validating customer readiness and resolving dependencies prior to execution
• Prevents high-risk and unready work from entering execution by enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners
• Shapes executable commitments during late-stage sales and Day-0 planning by collaborating with cross-functional stakeholders and senior executives
• Safeguards T-Mobile from financial and service-continuity risks by identifying and mitigating potential issues before service delivery commences
• Provides authoritative guidance in high-visibility environments by engaging with senior executives and cross-functional teams to support decision‑making, while driving end‑to‑end delivery
• Drives accountability for readiness across internal teams, customers, and partners by establishing clear standards and monitoring compliance
• Supports long‑term customer outcomes and service stability by continuously improving readiness processes, standards, and tools

Education and Work Experience

• Bachelor's Degree in Business Administration, Project Management, or Related Field (Required)
• Master's/Advanced Degree in Business Administration, Operations Management, or Related Field (Preferred)
• More than 10 years managing complex B2B service delivery readiness, technical program management, or program management for large‑scale technology, telecom, or media organizations, including validating customer and operational readiness prior to execution (Required)
• 4‑7 years leading cross‑functional teams and driving accountability across internal stakeholders, customers, and partners to resolve dependencies and shape executable commitments in high‑visibility environments (Required)
• 4‑7 years presenting complex risk, governance, and operational topics to senior executives, including communicating tradeoffs and driving alignment for decision‑making in dynamic business environments (Required)

Skills

• Problem Solving – ability to identify, assess, and resolve complex delivery readiness issues, dependencies, and risks in high‑stakes B2B customer engagements (Required)
• Communication – strong written and verbal communication skills to convey authoritative guidance and readiness standards to senior executives, customers, and cross‑functional teams (Required)
• Project Management – expertise in managing late‑stage sales and Day‑0 planning processes, ensuring all delivery prerequisites are met before execution (Required)
• Cross Functional Relationships – ability to build and maintain effective relationships with internal teams, partners, and customers to drive accountability and resolve readiness dependencies (Required)
• Strategic Thinking – skill in shaping executable commitments and enforcing readiness standards to protect revenue, service stability, and long‑term customer outcomes (Required)
• Negotiation – ability to negotiate and influence stakeholders to align on delivery commitments and resolve conflicts in high‑visibility environments (Required)
• Analytics – proficiency in analyzing customer data, readiness metrics, and risk factors to inform decision‑making and readiness validation (Required)
• Attention to Detail – meticulous attention to detail in validating customer readiness and ensuring all requirements are satisfied prior to execution (Required)
• Wireless Knowledge – knowledge of wireless technologies and telecommunications industry standards relevant to T‑Mobile’s B2B service delivery (Required)