Principal Service Delivery Readiness Manager

About the role

The Principal Service Delivery Readiness Manager ensures that complex B2B customer engagements are fully delivery-ready before execution begins, protecting T-Mobile from financial and service-continuity risks. This role operates upstream of Service Delivery, validating customer readiness, resolving dependencies, and shaping executable commitments during late-stage sales and Day-0 planning.

Responsibilities

• Ensures complex B2B customer engagements are fully delivery-ready by validating customer readiness and resolving dependencies prior to execution
• Prevents high-risk and unready work from entering execution by enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners
• Shapes executable commitments during late-stage sales and Day-0 planning by collaborating with cross-functional stakeholders and senior executives
• Safeguards T-Mobile from financial and service-continuity risks by identifying and mitigating potential issues before service delivery commences
• Provides authoritative guidance in high-visibility environments by engaging with senior executives and cross-functional teams to support decision-making, while driving end-to-end delivery
• Drives accountability for readiness across internal teams, customers, and partners by establishing clear standards and monitoring compliance
• Supports long-term customer outcomes and service stability by continuously improving readiness processes, standards, and tools

Qualifications

• Bachelor's Degree in Business Administration, Project Management, or Related Field (Required)
• Master's/Advanced Degree in Business Administration, Operations Management, or Related Field (Preferred)
• More than 10 years of experience managing complex B2B service delivery readiness, technical program management, or program management for large-scale technology, telecom, or media organizations
• 4-7 years of experience leading cross-functional teams and driving accountability across internal stakeholders, customers, and partners
• 4-7 years of experience presenting complex risk, governance, and operational topics to senior executives

Skills

• Problem Solving: Ability to identify, assess, and resolve complex delivery readiness issues, dependencies, and risks in high-stakes B2B customer engagements
• Communication: Strong written and verbal communication skills to convey authoritative guidance and readiness standards to senior executives, customers, and cross-functional teams
• Project Management: Expertise in managing late-stage sales and Day-0 planning processes, ensuring all delivery prerequisites are met before execution
• Cross Functional Relationships: Ability to build and maintain effective relationships with internal teams, partners, and customers to drive accountability and resolve readiness dependencies
• Strategic Thinking: Skill in shaping executable commitments and enforcing readiness standards to protect revenue, service stability, and long-term customer outcomes
• Negotiation: Ability to negotiate and influence stakeholders to align on delivery commitments and resolve conflicts in high-visibility environments
• Analytics: Proficiency in analyzing customer data, readiness metrics, and risk factors to inform decision-making and readiness validation
• Attention To Detail: Meticulous attention to detail in validating customer readiness and ensuring all requirements are satisfied prior to execution
• Wireless: Knowledge of wireless technologies and telecommunications industry standards relevant to T-Mobile’s B2B service delivery
• Executive Communications: Ability to deliver clear, concise, and authoritative presentations and updates to senior leadership and executive stakeholders

Benefits

Full and part-time employees have access to the same benefits when eligible, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

Pay

The base pay range for this role is $100,600 - $181,600. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience. Corporate employees are eligible for a year-end bonus based on company and/or individual performance.

Schedule

Travel is required (15-20%).